Non-QM TPO Processor

Job Title : Mortgage Non-QM Account Manager

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to :

• Be kind and treat all people teammates, customers, and vendors with respect and consideration
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

The Mortgage Non-QM Account Manager in Third-Party Operations is responsible for managing relationships with third-party vendors and ensuring the efficient execution of third-party services. This role involves overseeing and optimizing the operational performance of third-party processes, ensuring compliance with regulatory standards, and providing high-quality service to internal and external stakeholders. The individual will work closely with various teams, including underwriting, compliance, and risk management, to ensure seamless integration and the successful execution of third-party services within the mortgage operation.

Responsibilities

Qualifications

Education and Experience : Bachelor's degree in Business Administration, Finance, Real Estate, or related field. 3+ years of experience in mortgage operations, account management, or vendor management, with a solid understanding of the mortgage industry.

Physical & Mental Abilities Requirements : Physical Abilities : Ability to sit and work at a desk for extended periods, using a computer and office equipment. Frequent use of office tools such as telephones, computers, and filing systems to communicate and document processes. Occasional travel to meet with third-party vendors or attend industry conferences. Ability to occasionally lift and move office materials or supplies up to 10 lbs.

Mental Abilities : Strong analytical thinking and problem-solving skills, with the ability to assess complex operational issues and propose effective solutions. High attention to detail and accuracy, especially when managing third-party contracts, performance reports, and compliance documentation. Ability to remain calm under pressure and handle complex issues or conflicts effectively. Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. Excellent communication skills, including the ability to communicate clearly and effectively with both internal and external stakeholders. Ability to adapt to changing environments and continuously seek process improvements. Strong customer service orientation with a focus on resolving issues and maintaining positive relationships with vendors and internal teams.

Accommodations are available to enable individuals with disabilities to perform essential job functions, as required by law.

Benefits

Applicants must be authorized to work in the US. We do not offer sponsorship for work authorization, or related employment visas, for this position.

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.