Strategic Account Representative - Aerospace and Defense

Overview

Strategic Account Representative - Aerospace and Defense. Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we began with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. We excel in industries with high expectations and are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs. Join us as we continue to provide solutions to our customers and the world!

The Role

Maintain professional relations with all levels of contact with the assigned strategic customer. This position provides a high level of daily written and verbal communication related to procurement and fulfillment of orders within a robust transactional environment. There will be a high degree of customer interface, management of customer delivery expectations, and associated support for internal department management and production control.

Your Responsibilities

• Maintain effective and efficient relationships with supply chain representatives and engineering personnel.
• Provide timely response to customer requirements for order transaction status, expedite requests, return authorizations, or shipping changes.
• Assist with maintaining the customer portal communications on a daily basis and provide feedback to management regarding current or pending issues that impact the customer relationship.
• Enter all assigned customer orders accurately into ERP system.
• Assist with the production of documentation required for estimates.
• Participate in on-site customer meetings and system audits as required.
• Administer scorecard inputs, maintaining compliant status.
• Assist production control with administration functions necessary to maintain accurate production capacity schedules.

Requirements

Success Metrics

At Chromalox, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.

Chromalox is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.

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