Patient Account Solution Advisor

Emerging Tech is seeking a Solution Advisor – Patient Accounting to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program.

The Solution Advisor will provide Cerner expertise, guidance, and knowledge transfer sessions to National / VISN Councils, local workshops, and VA solution experts.

This role ensures VA-assigned solution experts gain a comprehensive understanding of Cerner capabilities and nomenclature, assists with workflow analysis and future state design, and supports testing, training, and post-go-live activities.

Key Responsibilities :

• Provide Cerner Patient Accounting solution knowledge and act as a technical advisor to VA solution experts and internal teams.
• Conduct knowledge transfer sessions and support the onboarding of VA solution experts in their respective areas.
• Collaborate with Solution Management Administrators (SMAs) to review task orders, deliverables, and ensure timely, accurate completion.
• Analyze current-state workflows and assist in the design of future-state workflows and process diagrams.
• Identify potential risks, pain points, and opportunities for optimization within workflows.
• Support management, escalation, and resolution of trouble tickets and change requests.
• Assist in reporting requirements mapping, identification, and development of EHRM testing scripts; support all testing types and events.
• Review and assist with training manuals, job aids, and cutover / go-live planning and post-go-live support.
• Work with Oracle Health and VA teams on build, design, and workflow changes.
• Provide expertise on functional validation, end-user testing, and integrated third-party EHR solutions.
• Perform feasibility analysis on potential future projects and provide recommendations to management.
• Collaborate with multiple stakeholders to evaluate, escalate, and resolve tickets using ServiceNow and other tools.

Minimum Qualifications :

Preferred Qualifications :