VP Agency Management

Third-Party Agency Manager

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary :

Responsible for driving the success of PRA's Third-Party Agency line of business including identifying, onboarding and managing Agency performance and expense. Lead PRA's relationships with third parties, key stakeholders and support teams while ensuring compliance with relevant laws and regulations. Responsibilities encompass leading an internal team, shaping PRA processes and managing all aspects of Third-Party Collection Agency program.

Key Responsibilities :

• Responsible for the sourcing, onboarding, and management of Third-Party Collection Agencies
• Leads Agency Management Team including performance management, reporting, control and liaison functions
• Responsible for the Agency P&L including driving collection performance at Third Party Agencies and managing expenses to achieve maximum net returns
• Performs all responsibilities of a Vendor Relationship Owner as outlined in PRA Policy
• Serves as control owner for the Agency line of business including responsibility for the design and oversight of all first line controls
• Responsible for the management of the Third-Party system utilized for Agency placement and reconciliation
• Ensures PRA systems are regularly updated with data, payments and notes detailing the actions taken at agency partners
• Maintains strong relationships with the Third-Party Risk Management (TPRM), Corporate Compliance and Corporate Audit Services (CAS) Teams and ensures communication and control workflows are aligned between control partners
• Uses data and analysis to drive performance and improve operations; Makes recommendations to stakeholders and drives strategic initiatives to improve inventory processing
• Represents PRA in Receivables Management Industry and maintains the highest level of professionalism in all interactions
• Builds strong relationships with business stakeholders and cross-functional support teams to identify business needs, trends and to develop and / or deliver a variety of solutions in support of the success of PRA's Agency Management Program
• Monitors and evaluates work quality, efficiency, and productivity
• Responsible for the overall direction, coordination, and evaluation of assigned employees.
• Maintains expert knowledge of the Accounts Receivables Management Industry, processes, market conditions and regulatory changes
• Responsible for compliance with applicable laws, regulations, and company policies across areas of organizational responsibility

Supervisory Responsibilities :

Professional Experience / Qualifications :

Work Environment :

Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1 / 3 of the day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace. To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.