Group Product Manager, Applied Analytics

Group Product Manager Applied Analytics - Customer Care & Aftersales

The Group Product Manager Applied Analytics - Customer Care & Aftersales will manage analytics and data science engagements focused on the measurement and optimization of this functional area, with a focus on identifying strategic opportunities to utilize advanced analytics, controlled experiments, and data science to achieve corporate targets. You will work cross-functionally with our partners in CCA, CX, IT and other functions to accelerate the adoption of data-informed decision-making. Your team will enable an objective view to properly understand opportunities and business solutions that drive customer lifetime value, optimize consumer experiences, and increase dealer profitability. As a leader with a technical background, you will be responsible for leading a team of hands-on practitioners to draw insights, create scalable data products and build statistical models to identify opportunities with high ROI. Note that this role performs functions of program management but does not sit within a program management organization.

What You'll Do

• Show your contextual business knowledge and functional domain expertise in the aftermarket space through your ability to use data, analytics, and insights to drive revenue and business performance.
• Drive a strategic roadmap with executable outcomes to provide business value and impact.
• Use your strong stakeholder management skills, able to prioritize asks, and move requests from the point of curiosity and into realized data products, insights, and solutions.
• Use your knowledge of how to map data skills, techniques, and tools to problems.
• Work with a product owner and teammates to develop requirements definitions.
• Exhibit the ability to tell a succinct, data-driven story and tailor delivery to a wide range of stakeholder levels.
• Lead and develop a team that can tackle diverse problems across the business, identifying strengths and weaknesses and allocating accordingly.
• Ensure an elevated level of delivery quality at all levels of their organization through the creation of internal structures and extensible frameworks to manage accountability and develop staff.
• Communicate insights to upper management and other stakeholders and provide recommendations for program improvements.

Your Skills & Abilities (Required Qualifications)

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. Company Vehicle : Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note : program participants are required to purchase / lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

Compensation : The expected base compensation for this role is $138,900 - $229,100. Actual base compensation within the identified range will vary based on factors relevant to the position. Bonus Potential : An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.