Engineering Technician (Raleigh)

Engineering Technician

The Engineering Technician is responsible for performing product inspection, repairs and service including : problem diagnosis, problem identification, isolation of issue, and solution implementation.

Candidates for this position should be excellent communicators with advanced problem-solving and analytical skills, detail-orientated, well-organized, and have a very strong commitment.

Strong technical knowledge with the ability to troubleshoot and resolve hardware and software issues is needed, with the ability to perform effectively with little direct supervision.

Essential Duties / Responsibilities :

Perform functional test of companys board and system level products through verbal or written directions, diagrams, drawings, or specifications.

Manage and improve the Return Merchandise Authorization (RMA) process.

Ensure customers receive timely RMA service.

Validate product warranty status and works with Technical Support and Inside Sales to communicate to customers their options for RMA.

Interpret drawings, training manuals, and instructions in order to perform duties.

Update Software per factorys or customers request.

Create failure analysis report and maintain records of inspected units.

Provide detailed symptom descriptions for failures uncovered during functional test to assist factory in component-level troubleshooting.

Take initiative to identify problems and their root causes as well as participate in implementing solutions.

Discuss problems encountered while testing / troubleshooting with supervisor and engineering staff and recommend solutions to improve work efficiency.

Escalate product and process issues to management and help with problem resolution.

Follow all corporate, safety and production procedures and regulations and maintains a clean and orderly workstation.

Requirements : Education / Qualification / Knowledge / Skills / Abilities / Experience :

Associate degree in electrical engineering required. Bachelors degree preferred.

Minimum of 3 years of experience as electronics technician.

Troubleshooting, identification of electronic and mechanical failure modes.

Strong electro-mechanical assembly skills.

Proficiency in using MS Excel / PowerPoint / Words / Outlook.

Strong experience with soldering and rework of fine pitch surface mount and through-hole components.

Proficient with reading schematics and printed circuit board layout.

Familiarity with basic electronic theory, including digital and analog circuits.

Basic knowledge of using test equipment like multi meter, oscilloscope, and bench power supply.

Experience with DC and AC power supplies systems.

Basic knowledge of technical writing, including test procedures and reports.

Ability to handle job stress and interact effectively with others in the workplace.

Fluent domain of the English language : Ability to read, write and speak English well.

Knowledge of automation products like variable frequency drives, programmable logic controllers and human machine interfaces is a plus.

Must be able to lift up to 25 pounds at times.

Mandarin speaking and reading are preferable.