Customer Service and Quality Assurance Coordinator

Customer Service And Quality Assurance Coordinator

We are seeking a proactive and detail-oriented professional to take ownership of key responsibilities directly reporting to senior management. This role will be pivotal in enhancing our customer satisfaction, addressing claims, and maintaining effective communication with clients and partners.

What will you do :

• Client and Supplier Communication : Serve as the main liaison between the company and clients, suppliers, or business partners during the inspection and quality control process.
• Claims Management and Issue Resolution : Act as the primary point of contact for claims received from overseas customers.
• Negotiation and Relationship Building : Collaborating with the estimator, negotiate effectively with partners and suppliers to address and resolve concerns while maintaining positive working.
• Quality Assurance Support : Collaborate with the operations team to inspect and review incoming goods, ensuring compliance with quality standards.
• Customer Service and Feedback Management : Follow up with customers' post-delivery to ensure satisfaction and address any concerns or returns.

Required Qualifications & Skills :

Preferred Qualifications :