Talent.com
Help Desk Manager

Help Desk Manager

Interactive Process Technology LLCSan Antonio, TX, US
7 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Help Desk Manager

Remote

IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team :

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for :

  • Smart people with a passion for technology
  • Ability to solve challenging business problems
  • Self-directed professionals
  • Hunger to continually learn and grow

Responsibilities :

  • Supervises and coordinates activities of Help Desk Technicians or Representatives engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and email messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps
  • Identifies, troubleshoots, and resolves information systems problems to minimize down time of applications and personnel
  • Aids in developing procedures for finding and resolving problems with computer products and services
  • Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem
  • Supervises activities including, but not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution
  • Talks to programmers to explain software errors or to recommend changes to programs
  • Calls software and hardware vendors to request service regarding defective products
  • Reads trade magazines and attends computer trade shows to obtain current information about computers
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • May write software and hardware evaluation and recommendation for management review
  • May write or revise user-training manuals and procedures
  • May develop training materials, such as exercises and visual displays
  • May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training
  • May install microcomputers, software, and peripheral equipment, following procedures and using hand tools
  • May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied
  • May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis
  • May recruit, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action
  • Requirements :

  • Bachelor's degree in an IT related field
  • Five (5) years of experience in a similar role
  • ITIL Foundation certification preferred
  • Active Security clearance required
  • IPTA is an Equal Opportunity / Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.

    #clearance

    Create a job alert for this search

    Help Desk Manager • San Antonio, TX, US

    Related jobs
    • Promoted
    Connect Team Manager

    Connect Team Manager

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Manager - Connect Team.Key Responsibilities Lead and motivate a team providing support and guidance to care-seekers Utilize data for team management and ensure efficie...Show moreLast updated: 1 day ago
    • Promoted
    IT Site Lead / Supervisor

    IT Site Lead / Supervisor

    MuntersSchertz, TX, US
    Full-time
    IT Operations Supervisor / Site Lead.Munters Corporation is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customer...Show moreLast updated: 30+ days ago
    • Promoted
    Tennessee Executive IT Director

    Tennessee Executive IT Director

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for an Executive IT Director to provide vision and leadership for technology initiatives supporting the Department of Corrections. Key Responsibilities : Lead the STS IT workfo...Show moreLast updated: 1 day ago
    • Promoted
    IT Director

    IT Director

    Robert HalfSan Antonio, TX, US
    Full-time
    We are looking for an experienced IT Director to lead the technology operations and strategy for our respected law firm in San Antonio, Texas. This role requires a dynamic leader who can manage comp...Show moreLast updated: 30+ days ago
    • Promoted
    IT Manager

    IT Manager

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for an IT Manager to oversee IT support and system management.Key Responsibilities Serve as the primary point of contact for IT troubleshooting and support for all employees ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior IT Support Specialist

    Senior IT Support Specialist

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Senior IT Support Engineer.Key Responsibilities Act as a senior technical resource within IT Support, resolving complex issues and improving processes Provide high-tou...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Service Manager

    Technical Service Manager

    RentokilSan Antonio, TX, US
    Full-time +1
    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!.We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more ...Show moreLast updated: 18 days ago
    Optum is hiring : Senior Manager User Experience - Remote in San Antonio

    Optum is hiring : Senior Manager User Experience - Remote in San Antonio

    MediabistroSan Antonio, TX, United States
    Remote
    Full-time
    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Application Support Team Lead

    Application Support Team Lead

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for an Application Support Team Lead (NextGen).Key Responsibilities Lead and mentor a team of Application Support Specialists, ensuring adherence to protocols and performance...Show moreLast updated: 11 hours ago
    • Promoted
    Systems Administrator

    Systems Administrator

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Systems Administrator.Key Responsibilities Installs, configures, troubleshoots, and maintains server configurations to ensure their confidentiality, integrity, and avai...Show moreLast updated: 30+ days ago
    Senior System Administrator

    Senior System Administrator

    University Health System- San AntonioSan Antonio, Texas, United States, 78249
    Full-time
    POSITION SUMMARY AND RESPONSIBILITIES.Provides computer technical expertise, project management, technical guidance and direction in the implementation and operation of computer systems; used for f...Show moreLast updated: 30+ days ago
    • Promoted
    Helpdesk Manager

    Helpdesk Manager

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Helpdesk Coordinator to lead their internal IT support function.Key Responsibilities Supervise and mentor IT Support Agents while managing helpdesk operations Oversee ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Support Engineer

    Senior Support Engineer

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Senior Support Engineer.Key Responsibilities Lead troubleshooting and root cause analysis for high-complexity customer incidents Create, document, and consistently fol...Show moreLast updated: 30+ days ago
    • Promoted
    Configuration Manager

    Configuration Manager

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for an Operational / Technical Support Analyst III "Configuration Manager.Key Responsibilities Maintain and organize configuration settings and ensure consistent documentation ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Systems Administrator

    Senior Systems Administrator

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Senior Systems Administrator to provide internal technical support and assist with the maintenance and growth of IT systems. Key Responsibilities Administer Entra ID (Az...Show moreLast updated: 30+ days ago
    • Promoted
    User Support Manager

    User Support Manager

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Manager, User Support (Remote).Key Responsibilities Manage the team's daily operations, workload, and scheduling to meet service level expectations Monitor ticketing s...Show moreLast updated: 1 day ago
    • Promoted
    Technical Support Supervisor

    Technical Support Supervisor

    VirtualVocationsSan Antonio, Texas, United States
    Full-time
    A company is looking for a Supervisor - Technical Support to oversee the daily activities of the Technical Support Representatives. Key Responsibilities Plan, organize, schedule, and supervise dai...Show moreLast updated: 30+ days ago
    • Promoted
    Systems Administrator

    Systems Administrator

    ManTechSan Antonio, TX, United States
    Full-time
    Responsibilities include, but are not limited to : .Demonstrate experience creating and managing virtual environments (VMWare ESX, VCenter. Experience in administration of Linux.Experience configuring...Show moreLast updated: 30+ days ago