AFCO Direct Carrier Returns Specialist

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Regular or Temporary :

Regular

Language Fluency : English (Required)

Work Shift :

1st shift (United States of America)

Please review the following job description :

Facilitate the collection of return premiums and balances due from insureds agents and insurance companies through verbal and written correspondence with all applicable parties to the loan transaction. Work closely with management to ensure collection problems are identified and resolved to minimize delinquencies and loan loss.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Communicate with insurance carriers intermediaries and insurance agents / brokers to verify vital information regarding cancelled accounts and document files accordingly with information collected.

2. Pursue collection activities on assigned portfolio of cancelled accounts as outlined in line of business policies and procedures.

3. Respond to telephone and written inquires on assigned loan portfolio or when appropriate respond to inquiries that have been redirected from other departments.

4. Communicate regularly with internal sales and marketing staff regarding cancelled accounts losses and agency delinquencies.

5. Review and make decisions on handling of assigned accounts once initial carrier collections activities have been completed.

6. Exercise judgment within established authority limits to make decisions related to the charge-off of delinquent loan balances and prepare to explain the reasons for the loss.

7. Recognize the warning signs of agency fraud / non-compliance and ensure that management is notified of these instances for further investigation and / or action.

8. Review delinquent loans and make determinations on deferring or proceeding with cancellation requests to the insurance carrier.

9. Review payments received on cancelled loans and determine appropriate action.

10. Compute interest adjustments using various calculation methods calculate payoffs and prepare refunds.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent

2. Ability to work independently

3. Excellent written and verbal communication skills

4. Excellent organizational and analytical skills

5. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

6. Ability to travel occasionally overnight

Preferred Qualifications :

1. Bachelors degree or completion of a technical school in a related subject

2. Two years of premium finance experience preferably in operations collections or related discipline or in the property and casualty insurance industry

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and / or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work

Required Experience :

IC

Key Skills

Inventory Control,Quality Assurance,Six Sigma,Lean,Process Improvement,Warehouse Experience,Materials Handling,Acquisitions,Box Truck Experience,Quantitative Analysis,Quality Control,Logistics

Employment Type : Full-Time

Experience : years

Vacancy : 1