Program Manager, Immunology

Position Summary

Manages the relationships with the manufacturer and Affordability Support Services Division. Collaborates with Client management team to understand the programs short term and long-term goals of growth and development.

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Primary Responsibilities

Responsible for manufacturer program operations and client relationship. Direct point of contact with client. Examine metrics and reporting daily for all program activity and ongoing trending. Facilitate communication and collaboration for all program changes and updates between all departments. Assist with program change requests for CRM updates. Present on demand data to Executive Team as requested. Provide product / service information to customers, providers, and fellow employees. Provide communication and follow up to ensure extended team is fully informed of all new information related to customer needs. Provide key updates and quarterly business reviews for client. Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment.

Additional Responsibilities

Updates job knowledge by participating in educational opportunities

Required Qualifications

Bachelor's Degree. Five years of relevant work experience. One to two years of experience using IQVIA data and products. Strong analytical mind with problem-solving aptitude. Exceptional verbal and written communication skills. Minimum 5-7 years of pharmacy, healthcare, or related work experience. Data entry skills and ability to type 30wpm+.

Preferred Qualifications

Understanding of insurance and adjudication processes Proficient in cross training in various departments, knowledge of interdepartmental coordination and communication procedures

Skills and Abilities

Proficient in PC applications.

Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data) Change management / process analysis skills.

Strong communication skills, including ability to train, present and deal tactfully with clients.

Project management experience in overseeing or contributing in difficult, multi-discipline projects Managerial skills, including a strong focus on team building.

Knowledge of IQVIA databases and report creation process.

Professional Competencies

Business Skills and Knowledge

• General Management
• Financial management
• Quality improvement

Knowledge of the Health Care Environment

Communication and Relationship Management

Leadership

Professionalism

IQVIA is an Equal Opportunity Employer that complies with applicable state and local laws governing nondiscrimination in employment. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.