Key Holder / Shift Leader

About CLOUD10 Smartwash :

CLOUD10 Smartwash is a leading-edge car wash experience that combines modern car wash technology with exceptional customer service. We pride ourselves on being CLEANER , GREENER , SAFER , FASTER , and BETTER than our competitors.

Position Summary :

We are seeking enthusiastic and customer-oriented individuals to join our team as Key Holders. In this role, you will be the face of CLOUD10 Smartwash and the Person-In-Charge when no manager is present, predominantly during opening and / or closing, while managing a small team of wash attendants.

Key Responsibilities :

• Greet and assist customers : Welcome customers with a friendly smile and provide guidance on our services and packages.
• Process transactions : Accurately process customer payments, including cash, credit cards, and memberships.
• Maintain a clean and organized workspace : Ensure the customer service area is tidy and well-stocked.
• Promote membership programs : Educate customers on the benefits of our membership plans and encourage enrollment.
• Resolve customer inquiries : Address customer concerns and questions promptly and professionally.
• Maintain a positive and welcoming atmosphere : Create a positive and enjoyable experience for all customers.
• Assist with other dutie as assigned : Participate in other tasks as needed to support the overall operations of the car wash.

Qualifications :

Expectations