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Key Holder / Shift Leader
Key Holder / Shift LeaderCLOUD10 Smartwash • Wilkes Barre, Pennsylvania, United States
Key Holder / Shift Leader

Key Holder / Shift Leader

CLOUD10 Smartwash • Wilkes Barre, Pennsylvania, United States
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

About CLOUD10 Smartwash :

CLOUD10 Smartwash is a leading-edge car wash experience that combines modern car wash technology with exceptional customer service. We pride ourselves on being CLEANER , GREENER , SAFER , FASTER , and BETTER than our competitors.

Position Summary :

We are seeking enthusiastic and customer-oriented individuals to join our team as Key Holders. In this role, you will be the face of CLOUD10 Smartwash and the Person-In-Charge when no manager is present, predominantly during opening and / or closing, while managing a small team of wash attendants.

Key Responsibilities :

  • Greet and assist customers : Welcome customers with a friendly smile and provide guidance on our services and packages.
  • Process transactions : Accurately process customer payments, including cash, credit cards, and memberships.
  • Maintain a clean and organized workspace : Ensure the customer service area is tidy and well-stocked.
  • Promote membership programs : Educate customers on the benefits of our membership plans and encourage enrollment.
  • Resolve customer inquiries : Address customer concerns and questions promptly and professionally.
  • Maintain a positive and welcoming atmosphere : Create a positive and enjoyable experience for all customers.
  • Assist with other dutie as assigned : Participate in other tasks as needed to support the overall operations of the car wash.

Qualifications :

  • At least 1 year of prior experience managing small teams, opening or closing a business.
  • Excellent customer service skills with a strong focus on customer satisfaction.
  • Strong communication and interpersonal skills.
  • Ability to work both independently and as part of a team.
  • Basic computer skills and familiarity with POS systems.
  • A positive and enthusiastic attitude.
  • Prior experience in customer service or retail is preferred, but not required.
  • Car wash and / or detailing experience is NOT required.
  • Expectations

  • Availability to work Fridays, Saturdays, and Sundays. (our busiest days).
  • Getting your hands dirty whether it's washing & folding towels, unclogging vacuums, emptying trash cans, sweeping, mopping, scrubbing, etc.
  • A safe, fun, low-stress work environment.
  • Hands-on training operating state-of-the-art car wash technology.
  • Create a job alert for this search

    Key Holder • Wilkes Barre, Pennsylvania, United States

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