Assistant Club Manager
The Assistant Club Manager plays a critical role in supporting the daily operations of the Club and ensuring an exceptional member experience. This role requires strong leadership, attention to detail, effective communication, and a commitment to upholding the Club's high standards of service, hospitality, and operational excellence. Pay Rate : $60,000 annual salary. Anticipated Schedule : Five days per week, Sunday close and flexible availability required.
Key Responsibilities :
Club Operations & Leadership :
- Provide direct, hands-on oversight of daily Club operations across all departments, ensuring a seamless and elevated experience for members and guests.
- Lead by example with professionalism, integrity, and a strong service ethic; serve as the primary leader on duty, empowered to make high-level decisions, including staff suspensions when appropriate.
- Ensure all Club areas are clean, safe, and well-maintained; respond to facility and safety concerns with urgency.
- Act as first responder to all emergencies, managing situations with calm and confidence.
Communication & Policy Enforcement :
Foster open, respectful communication with members, staff, and leadership.Address member and staff concerns with discretion and thorough follow-up, including investigations and case documentation.Enforce Club and departmental policies while applying sound judgment in exceptional cases.Departmental Oversight :
Oversee Member Services, Reception, Coat Check, and Gymnasium, including hiring, onboarding, scheduling, payroll, coaching, and performance management. As well as our outsourced partnerships (i.e. Athletico, Car Wash, dry cleaners, parking).Support all departments with daily operational needs, staffing, policy compliance, and service continuityincludes assistance with Trackman setup, racquet rentals, TV programming, etc.Manage schedules and provide coverage solutions to maintain consistent service standards.Member Experience :
Act as a knowledgeable concierge across all Club amenities, responding to calls, service issues, and member needs with professionalism and follow-through.Proactively communicate updates, personalize the member experience, and consistently strive to exceed expectations.Investigations & Reporting :
Manage conflict resolution and incident investigations, including surveillance review, documentation, and follow-up.Maintain confidentiality and professionalism in all investigative matters.Support Operations Management as needed with all member suspensions and reinstatements in accordance with Club policy.Cleanliness & Safety :
Lead safety protocols and emergency response; conduct regular walkthroughs to monitor safety, cleanliness, and functionality.Proactively identify and resolve operational issues impacting the member experience.Administrative & Operational Support :
Maintain essential operational supplies (e.g., first aid, AEDs) and support administrative functions such as payroll, scheduling, supply tracking, invoicing, and reporting.Ensure proficiency in all Club systems and software; manage reporting related to check-ins, parking, amenity use, and compliance.Additional Responsibilities :
Perform other duties as assigned by the Club Operations Manager or senior leadership.This description is not all-inclusive and may evolve with Club needs.