Member Service Associate (Teller)

Member Service Associate (Teller)

Redwood Credit Union is looking for a Part Time Member Service Associate (24 -25 hours per week) who will be responsible for performing routine teller work, provides excellent member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, this position serves as a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers.

Key Responsibilities

Sales & Service :

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers.
• Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services, and RCU Auto Services products and services.
• Establish basic products and services for Members.
• Provide information to Members' questions or directs them to the appropriate person or department for assistance.
• Safeguard Member information and ensure confidentiality by following established policy and procedures.

Transactions :

Teamwork and Other Functions :

About Redwood Credit Union (RCU) :

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Why work for Redwood Credit Union?

Minimum Qualifications : Knowledge, Skills and Abilities

Ability to count and balance cash.

Ability to effectively cross-sell products and services using a needs-based sales approach.

Ability to work a rotating schedule which will include working on rotating Saturdays.

Ability to learn new products, services, procedures, technology and concepts.

Ability to establish and maintain effective working relationships with a diverse group of people.

Ability and desire to work in a team environment.

Ability to communicate effectively both verbally and in writing.

Knowledge of basic math principles.

Knowledge of basic financial institution products and services.

Skilled in the operation of office equipment including personal computers with Internet and intranet access.

The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience.

Compensation : base starting range $22.00 to $28.00 per hour commensurate with experience. This position is also eligible for a 15% Geographic Differential.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education / training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including : competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, salary advancementmerit increase based on performance, 401(k) program with employer match, time offcompetitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks :

Physical Requirements :

Internal Team Members : If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer