Facilitated Telehealth Coordinator- Delray Beach, FL

Facilitated Telehealth Coordinator- Delray Beach, Florida

A TEAM OF DIFFERENCE MAKERS :

At Author Health, we're revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.

We don't just treat symptoms. We treat people - fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.

At Author, inclusivity isn't a checkbox. It's how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient's experience, and we're creating a workplace where team members can show up as their full selves, too.

If you're driven by purpose, ready to shake up the status quo, and eager to make a real impact in people's lives, we'd love to meet you. Let's build the future of mental health care together!

We are seeking a highly organized and motivated individual to join our team as a Facilitated Telehealth Coordinator. As a Facilitated Telehealth Coordinator, you will serve as the in-person liaison between the patient and our virtual care team. This position offers an exciting opportunity to contribute to the advancement of healthcare technology and improve access to care for our patients

WHAT IS YOUR SUPERPOWER?

• Facilitate communication between providers and their patients including assisting patients use of technology to conduct virtual visits with other providers on the team
• Assess environment regarding safety concerns or potential hazards
• Communicate with the patient care team regarding any patient questions and needs such as medications, Community Based Organizations.
• Coordinate telehealth services and ensure seamless delivery of care to patients in various settings : home, clinic, living communities (ALFs, etc.)
• Provide education and support to patients and caregivers on how to use telehealth technology effectively
• Maintain accurate and up-to-date records of telehealth appointments and patient data
• Collaborate with IT and technical support teams to resolve any telehealth system issues
• Conduct training sessions to educate healthcare staff on telehealth best practices and workflows
• Collaborate with cross-functional teams to identify technology needs and opportunities for improvement
• Troubleshoot and resolve technology issues in a timely manner to minimize downtime.
• Occasionally, on an as needed basis, conduct in-person outreach to doctors offices, hospitals, and patients' homes to educate potential patients and caregivers about Author Health's mission and service.

WHAT WE ARE SEEKING :

PREFERRED :

This role does require walking to and from patients' homes in all weather conditions. This role demands a high level of flexibility, independence, and reliable transportation. In addition to in-person work, employees will occasionally work from home, utilizing virtual tools and software to manage tasks, communicate with team members, and complete administrative duties. The ideal candidate will be comfortable balancing remote responsibilities with regular travel, ensuring exceptional service and care in both settings.

WHAT WE OFFER :

Author Health is committed to a diverse and inclusive workplace. It is the company's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance, Author will consider for employment qualified applicants with arrest and conviction records.

Salary range for this opening

Pay Ranges

$18-$19 USD