Automotive Service / Shop Manager

Job Description

Job Description

Benefits :

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance

Automotive Service / Shop Manager

Meineke Car Care Center of Trenton, NJ

Are you a highly trained Automotive Store Manager? Meineke Car Care of Trenton, NJ is seeking a motivated, performance driven store manager to lead our team. This family owned and operated location wants a manager with a proven track record to handle the increase in volume we are experiencing after this crisis. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience is highly preferred. Here at Meineke we believe in an incentive based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit! Terms to be discussed with applicant and are dependent on experience level.

Responsibilities / Duties

Customer Service

Put the customer first. Go above and beyond to WOW the customer

Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied

Follow company procedures for welcoming customers & checking them in for service, gathering information,

explaining the inspection process, and collecting signed work orders before any work is done

Follow company procedures for educating customers on inspection results for their vehicles, communicating

the benefits and value of any needed work, answering any questions, and performing any needed repairs

Follow company procedures for checking out customers reviewing any work done, seeking feedback,

scheduling follow-ups, etc.

Proactively communicate with customers throughout their visits to the center. Keep them informed, manage

issues as they arise

Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check &

maintain training on inspection procedures as needed

Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily

Manage daily customer callback process to ensure calls are being made & appointments are being set

Scheduling

Create weekly schedules to keep center staffed appropriately for projected sales volume

Adjust schedule as needed to cover absences, meet demand, or improve center profitability

Proactively note and plan for holidays, local events, and other things that might impact center sales

Sales

Meet weekly and monthly sales goals

Proactively generate appointments to increase sales

Assist in planning and executing appointments as needed to drive sales and meet center goals

Phone

Follow company phone procedures at all times, including daily role-play to maintain skills

Listen to recorded calls on a regular basis; identify areas for improvement

Point-of-Sale

Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently

Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately

to ensure parts are correct

Verify full documentation on every ticket inspection sheet, estimates, work orders, final invoice, battery

test form, etc.

Accurately enter pricing and cost of goods into point-of-sale system on every ticket

Hiring

Keep center fully staffed by hiring technicians and other center staff members as needed

Screen candidates thoroughly and ensure that all team members meet center standards

Proactively recruit and maintain a pipeline of potential technicians

Maintain accurate and complete personnel records at all times

Back Office / Financials

Maintain accurate daily records of all customer transactions & daily center business

Track cores, returns, warranty claims on a daily basis to ensure accuracy

Manage gross margins

Center Upkeep

Proactively work to maintain clean, comfortable and professional store image at all times

Assist as needed in any regular store maintenance

Handle cores, returns, inventory deliveries and other center upkeep tasks as requested

Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)

Teamwork / Culture

Be a team player. Help other people meet their goals

Train & teach new team members as needed

Contribute to a positive, productive team environment

Maintain a positive, productive culture among all center team members

Encourage teamwork, positivity, and accountability among all team members

Qualifications / Skills

5+ years of experience as sales / customer service leader. Ability to think creatively when dealing with

customers

Experience working with point-of-sale software or complex Windows software

Excellent people and phone skills

Proactive self-starter

Ability to multi-task

Interest in automotive industry

About Meineke Car Care Centers :

Since Meineke first started, weve worked to create a network of friendly, locally-owned shops led by

true car care pros From employment opportunities to financing options learn more about what

From employment opportunities to financing options, learn more about what

Meineke can offer you!