Loan Servicing Supervisor

Loan Servicing Supervisor

Univest Financial Corporation (UVSP), has approximately $7.9 billion in assets and $5.4 billion in assets under management and supervision (as of June, 2025). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2024, Univest donated $2.1 million to our local nonprofits and our employees volunteered more than 16,000 hours. We're hiring a Loan Servicing Supervisor to join our Loan Operations Team in Souderton.

Responsibilities

Supervise all aspects of the Loan Operations department including, loan servicing, document scanning / retention and quality control initiatives

Accountable for interpreting and translating complex loan documents to the JH operation system, including CIF input, loan master record, AFT setup, FASB fee and cost records, and input manually or via software (Encompass / NxtSoft and Meridian Link)

Coordinate and assist with all servicing tasks such as loan exception reports, monetary adjustments, loan account maintenance, loan verification, payoff letters, consumer loan insurance, loan extensions and modifications, deferrals, forbearances, fee waivers, interest accruals and billing calculations.

Perform and assist with all daily loan settlements and exception handling processes

Implement and monitor all quality control measures to ensure accuracy and compliance

Manage the group email, salesforce queues, and telephone hunt group for timely replies to lender, customer, and financial institution inquiries regarding servicing issues for commercial, consumer and residential mortgage loans

Monitor and assist the tracking, scanning, and verification of documents to the Synergy Imaging System

Oversee all Vault activities including storage and tracking of current loan files, removal / archiving of closed loan files, satisfying all requests for documents / files, resolving documentation issues, maintain organization ensuring security and accessibility.

Accountable for all consumer loan staff including completion and / or oversight of monthly one on ones and the full review process of establishing performance expectations (goals), and the completion and delivery of evaluations.

Provide ongoing and timely mentoring, coaching, feedback and training.

Promote teamwork to ensure work is performed in a collective manner and standards for performance are achieved.

Prioritizes work assignments and projects in alignment with bank and department goals.

Develop and maintain strong partnerships across all lines of business : commercial, consumer and mortgage lending, branch network, risk management, compliance and audit.

Ensure audit and regulatory compliance by reducing risk and maintaining satisfactory audits year over year.

Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.

Perform other duties as assigned.

Qualifications

Bachelors degree in business, Finance or Accounting with a minimum of 5 years supervisory experience or equivalent related education and experience

Previous supervisory experience in loan servicing of consumer, commercial, and mortgage loan products, investor accounting, customer service and system administration

Successful track record managing diverse teams with strong initiative and coaching skills; ability to motivate and develop employees

Excellent organization, project management, problem-solving, decision making and team building skills

Must be able to multi-task with frequent interruptions; be comfortable in a fast-paced, changing environment; and manage multiple projects to a conclusion on time

Excellent oral and written communication skills required to interact with employees, peers, and internal / external customers; establish goals; direct and evaluate staff; prepare reports and make recommendations

Comprehensive understanding of bank accounting practices, GL reconciliation (including FASB), loan accounting computations and bank operations

Extensive experience with a loan accounting system is a must. Prior experience with Jack Henry Silverlake and Synergy technology preferred.

Proficient with Microsoft Office Suite

Wage Range : The salary for this position ranges from $55,000 to $96,000

Benefits Overview :

• Health Insurance : Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan : Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO) : 15 days annually (prorated your first year)
• Short Term Disability : 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off : 11 paid holidays
• We offer company paid life insurance : as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs : including fitness club discounts and fitness tracker discounts / annual reimbursement
• Discounts : on loan products
• Professional development trainings

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.