GSE Operations Assistant

GSE Operations Assistant

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities where people live, work, shop, and play to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

The Debt Operations department encompasses the Underwriting, Closing, Compliance, and Servicing teams, which collaborate closely to manage all credit and operational functions within W&D's GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements.

GSE Operations is responsible for building and governing the operating platform that supports the firm's GSE lending activities within Debt Operations. The department owns the operational framework across underwriting and closing, ensuring consistent, efficient, and compliant execution from origination through delivery. A core responsibility is identifying opportunities to improve efficiency, productivity, and testing the use of technology and innovation to streamline processes and support scalability.

GSE Operations functions as the execution arm of the business focused on how work is delivered while partnering closely with Underwriting, Closing, Compliance, WDTech, and Servicing. Through standardized processes and structured feedback loops with Servicing, the department helps create a cohesive platform where portfolio insights inform front-end execution and reinforce long-term credit discipline.

The Impact You Will Have

The GSE Operations Assistant provides administrative and coordination support to the leaders of the Debt Operations platform.

The ideal candidate is a highly organized, detail-oriented professional with excellent communication skills, sound judgment, and the discretion to handle sensitive matters. Success in this role requires a collaborative mindset and the ability to navigate shifting priorities in a fast-paced environment.

Primary Responsibilities

• Support day-to-day business needs for the department including calendar coordination, travel arrangements, and contact management
• Assist senior leaders within the Debt Operations leadership team with the following:
• Prepare, review, and submit expense reports, including ones submitted by managers' direct reports
• Review invoices for accuracy and process them for timely payment approval
• Organize and prepare materials for recurring weekly and monthly meetings, including agendas, presentations, etc.
• Maintain superior organization of department documentation and paperwork, ensuring accuracy and accessibility
• Draft and format general correspondence, memos, charts, tables, graphs, and basic reports; proofreading materials to ensure accuracy, consistency, and clarity
• Demonstrate flexibility and a positive attitude by supporting additional administrative tasks and projects
• Communicate and problem-solve daily with teammates, clients, vendors, and other stakeholders
• Perform other duties as assigned
• Attendance is generally required from 8:30 am 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays

Education and Experience

• Bachelor's degree strongly preferred
• 1-2+ years administrative experience supporting senior executives preferred

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Familiarity with contact management systems (e.g., Outlook, Salesforce, etc.)
• Excellent attention to detail, judgment, flexibility, and dependability
• Strong business sense and ability to prioritize work as well as to find solutions to various problems while prioritizing and managing deadlines
• Ability to work under pressure in a fast-paced environment
• Interest in or experience with real estate finance and/or information technology
• Proven desire for continuous learning
• High level of interpersonal skills and maturity to handle sensitive and confidential information.
• Position continually requires poise, tact, diplomacy, and initiative
• Ability to work as a part of a team, while providing a strong individual contribution
• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

This position has an estimated base salary of $55,000 - $60,000 plus a discretionary bonus. An employment offer is based on the applicant's relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

What We Offer

• The opportunity to join one of Fortune Magazine's Great Places to Work winners from 2015-2023
• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation, some of which include: Up to 83% subsidized medical payroll deductions - Competitive dental and vision benefits - 401(k) + match - Pre-tax transit and commuting benefits - A robust health and wellness program earn cash rewards and gain access to resources that promote health, engagement, and balance - Paid maternity and parental leave, as well as other family paid leave programs - Company-paid life, short and long-term disability insurance - Health Savings Account and Healthcare and Dependent Care Flexible Spending
• Career development opportunities
• Empowerment and encouragement to give back volunteer hours and donation matching

*Eligibility may vary based on average number of hours worked

EEO Statement

We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.

Fair Chance Hiring

Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.