Management Analyst

About Arcticom, LLC

Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.

Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau.

About this position: Management Analyst in Washington, DC

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be notified via email or phone within ten business days regarding application status.

Essential Duties & Responsibilities

The position works independently or as a member of a team at the direction of the government which is directly related to the business operation supporting the Foreign Service objectives.

The incumbent of this position will be responsible for performing the following functions:

• Manage all the official document flow and tracking for a busy HR office of over 30 employees, loading documents into the unique Document Management System and executing corrections and clearances for action on information memos, Department Notices and ALDACS, official DG Direct responses, and other memoranda. The scope and impact of communications is Department wide, domestic and overseas.
• Collaborate closely with Employee Benefits and Assistance (EBA) staff to set up and execute Department-wide events requiring close coordination with all Bureaus in the Department, close attention to logistics and details. These events have in the past included Take Your Child to Work Day which involves the Secretary of State and over 1000 young registrants and their parents; the Feds Feed Families summer food drive involving marketing, reporting and liaison with Department of Agriculture; and the Combined Federal Campaign.
• Coordinate scheduling for individuals and the ER conference room, a busy office environment with many outside visitors.
• Serve as Time and Attendance alternate, and as primary in the absence of primary.
• Receive visitors, maintain a secure classified environment, order supplies.
• Field calls and direct clients for all of ER, including the Employee Benefits and Assistance Division; Management Solutions Unit; and the Conduct, Suitability, and Discipline Divisions.
• Work on a daily basis with the Chief of the Employee Benefits and Assistance Division and other ER leadership to work the task and document list priorities.
• Maintain security awareness in a Classified Domestic suite.
• Uses discretion and independent judgement in performance of duties in a sensitive and secure environment
• Lactation: Assists the Lactation Manager running her program at the Department. Updates POCs lists and visits current lactation rooms, as required.
• Supplies: Assists in ordering and maintaining office supplies. Works independently
• Escorting: Is responsible for escorting anyone who does not have escort authority to the Domestic Classified suite of ER.
• Greet visitors and clients, diffuse occasional stress and friction with excellent customer service, humor, and grace.

Required (Minimum Necessary) Qualifications

• Education Requirements: High school diploma or equivalent
• Level of Experience Requirements: N/A
• Close attention to policy and procedure is critical; attention to editing is key.
• Knowledge of the Department both domestic and overseas, familiarity with organizational structure, roles and responsibilities, and internal protocol are keys to successful execution of duties.
• Active Secret Clearance

Knowledge, Skills, Abilities, and Other Characteristics

• Knowledge of organizational procedures and workflows – understanding how work moves through a company.
• Basic knowledge of relevant technologies or tools – e.g., Microsoft 365, communication platforms, or industry‑standard software.
• Knowledge of customer service practices – principles of providing quality service and managing inquiries professionally.
• Knowledge of data privacy and confidentiality principles – awareness of proper handling of sensitive information.
• Communication skills (written and verbal) – ability to convey information clearly and professionally.
• Time management and prioritization – balancing multiple tasks and meeting deadlines.
• Problem‑solving and critical thinking – analyzing issues and selecting appropriate solutions.
• Interpersonal and teamwork skills – building rapport and collaborating effectively with others.
• Attention to detail – producing accurate, error‑free work.

Preferred

• Bachelor's Degree Preferred

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.

Work Environment

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting. Occasional travel may be required.

Supervisory Responsibilities

• This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.