Accela Business Systems Analyst

Job Description

We are looking for an experienced Strategic Business Analyst with strong Accela Platform expertise for a contract role in Lawrenceville, GA. The Strategic Business Analyst will be responsible for reviewing business processes to gain an understanding of current procedures and identify improvements. Knowledge of Accela permitting, workflows and the ability to document the current state of business processes as well as the desired future state. The Strategic Business Analyst will be responsible for transferring knowledge of business implications to the application / database developers, testers and project managers.

Responsibilities :

• Collaborate with stakeholders and cross-functional teams to gather, analyze, and document business requirements related to Accela modules (e.g., Permitting, Licensing, Code Enforcement, Workflows). Conduct feasibility analysis, scope projects, and collaborate with applications management and Project Manager to prioritize deliverables and negotiate functionalities.
• Conduct gap analysis and identify process improvements to streamline workflows within the Accela platform.
• Create detailed Business Requirement Documents (BRDs) and translate them into functional specifications.
• Partner with development and analytic teams to provide reporting on software solutions.
• Lead the enhancement of Accela solutions, proactively engaging users to identify potential issues and ensure timely resolution.
• Coordinate and perform quality assurance testing to validate system functionality and ensure solutions meet business and technical requirements.
• Coordinate data extraction and analysis to support reporting and software solutions alongside development and analytics teams.
• Gather IT business requirements through research and interviews, translating them into technical project specifications fit for Accela cloud platform.
• Analyze and organize information to reconcile conflicts, elicit requirements, and align solutions with business needs.
• Serve as liaison for customer service and support requests, ensuring requirements gathering, estimation, approval, execution, testing, and delivery.
• Identify process improvement opportunities and develop business process models and documentation. Assist business Change Management activities and communicate business and IT information effectively according to standards.
• Facilitate communication between technical and business teams.
• Maintain documentation including business processes, user stories, and technical manuals.
• Stay informed about industry trends, tools, and best practices related to Accela software.
• Support project management tasks such as status reporting and risk management.

Skills :

Preferred Skills :