Onshore Delivery lead

Onshore Delivery Lead

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Technology Skills : Data Center, Networking and Delivery Management

Key Responsibilities :

• Client Engagement & Relationship Management
• Serve as the primary onsite liaison for client stakeholders.
• Understand client business needs and translate them into actionable delivery plans.
• Manage expectations and ensure high levels of customer satisfaction.
• Project & Delivery Management
• Oversee end-to-end delivery of projects, ensuring scope, schedule, and quality adherence.
• Coordinate with offshore teams to ensure seamless execution.
• Track project milestones, risks, and issues; implement mitigation plans.
• Team Leadership
• Lead and mentor onsite and offshore team members.
• Facilitate collaboration across cross-functional teams.
• Conduct performance reviews and provide feedback.
• Governance & Reporting
• Conduct regular status meetings with clients and internal stakeholders.
• Provide delivery dashboards, KPIs, and progress reports.
• Ensure compliance with SLAs, contractual obligations, and quality standards.
• Continuous Improvement
• Identify opportunities for process optimization and automation.
• Drive innovation and value-add initiatives for the client.

What we offer :

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.