Customer Care Rep

Job Description

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Customer Care Rep

Posting Start Date : 10 / 17 / 25

Job Location (Short) :

Ripley, Tennessee, USA, 38063

Requisition ID : 34335

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinerymarkets, maximizing value for customers through innovative solutions. With a diverse line of productssupported by our advanced IoT technologies, regional distribution channels, and a global service network,we tap into the power of data and technology to enhance safety and productivity while optimizingperformance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline,minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries,including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, andGigaphoton.

Job Overview

Key Job Responsibilities

• Requires professional telephone skills and ability to effectively communicate with DBs and co-workers
• Multi-tasking skills toget work completed while answering phones, emails, Komatsu Parts portal requests, and doing follow up work with minimalsupervision
• Optimum response time is within 24 hours of initial receipt of backorder
• Responsible for accurate and timely order processing in accordance with company policies and procedures with minimumsupervision. Order types include distributor orders, international orders, transfer orders, further manufacturing orders, firmfuture orders, direct ship marketing program orders, reclass orders, upgraded orders and consignment orders
• Advises Distributors of the expected delivery time and provides detail when delays, changes to orders, routing, price andavailability for open backorders occur
• Keeps good records of customer responses and records details of inquiries,complaints, and comments as well as actions taken into KPP
• Organize and schedule work with minimum of supervisory direction. Acceptance of changes in priorities and additionalworkload such as helping co-workers in the department with their daily work to ensure task completion each day.

Qualifications / Requirements

Additional Information

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com .

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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