Desktop Support / Field Service Tech ( Healthcare Environment ) in Novi

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Job DescriptionJob Description

JOB DESCRIPTION

JOB TITLE : Tier 2 / Field Services Technician (Healthcare Environment)

LOCATION : (Novi, MI...as well as other locations between Troy and Lansing, MI)

IMMEDIATE SUPVR : Field Services Manager / Service Desk Manager

Responsibilities will include, but are not limited to :

Inclusive support

• Meet metrics including Service Level Agreements, utilization statistics, customer service statistics, ticket quality, billable hours, and quality of project documentation.
• Ensure Field Services Manager is aware of any upcoming projects or changes that may affect Field Service Team availability
• Keep up to date on the latest technologies
• Providing training and mentoring for new employees
• Generate SOPs to help others identify and resolve events
• Provide availability to Field resources. If a resource is not available, you may be required to visit a customer’s location to backfill during the other technician’s absence

Tier 2 support

Field / Onsite support

REQUIREMENTS OF THE JOB :

Software :

Operating Systems :

Hardware :

Education :

Experience :

Certifications :

Other :

Travel : Yes

If yes, how often :

Travel required between multiple locations in Novi, Lansing, and Mason, MI.

On-Call Duty : No

If yes, how often : n / a

(On-call duty requirements are subject to change.)

Physical Requirements : YES

If yes, describe : 30 – 100 lbs. (Computer equipment)

How often? Frequently

Job Status : Full-time / salaried (40 hrs);

Core work hours / days : 7am-4pm M-F

Company DescriptionEnterprise Integration, acknowledged by CRN as one of North America's top managed service providers , is headquartered in Jacksonville, Florida. EI is an onshore IT managed service provider and is uniquely qualified to meet your needs. EI, through digital robotics technology, delivers a comprehensive solution designed to increase user productivity, decrease risk, and provide a predictable cost model for IT all with world-class customer service. We have the right people, processes, and tools to provide your company with the highest quality and most flexible solutions to meet your specific needs.

To learn more about us and our suite of services, visit www.entint.com.Company DescriptionEnterprise Integration, acknowledged by CRN as one of North America's top managed service providers , is headquartered in Jacksonville, Florida. EI is an onshore IT managed service provider and is uniquely qualified to meet your needs. EI, through digital robotics technology, delivers a comprehensive solution designed to increase user productivity, decrease risk, and provide a predictable cost model for IT all with world-class customer service. We have the right people, processes, and tools to provide your company with the highest quality and most flexible solutions to meet your specific needs.\r\n\r\nTo learn more about us and our suite of services, visit www.entint.com.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.