Remote IT Help Desk Support

A company is looking for an IT Help Desk Support Professional.

Key Responsibilities

Field and resolve telephone calls, chat, and online portal questions from users

Provide first-tier technical support for hardware, software, access management, and telecom issues

Assist users with questions and / or issues related to processes and procedures

Required Qualifications

Associate's Degree in Computer Science or a related field

Intermediate knowledge of Microsoft Office Suite applications

Experience with SharePoint, Project, and Access is highly desired

Knowledge of desktop Operating Systems (W2K, XP, 7, 8, Mac OS X) is highly desired

Availability for a 2nd shift schedule, including weekends