Sales Support Specialist

About Us: At AlphaGraphics we are dedicated to delivering exceptional service and
innovative solutions to our clients. We pride ourselves on our commitment to excellence and
our collaborative, dynamic work environment. Join us and be a part of a team that values
your skills and offers opportunities for growth and development.

Job Description: We are seeking a highly motivated and detail-oriented Sales Support
Specialist to join our team. The ideal candidate will be passionate about providing
outstanding service to both our clients and the rest of our team. Candidates who possess
strong problem-solving skills, are highly organized, and have a bright personality will excel in
this role. As a Client Support Specialist, you will be an important piece to our team, fielding
questions from clients and assisting our sales team with projects, while maintaining the
upbeat culture that AlphaGraphics Lehigh Valley team has become known for.

Key Responsibilities:
● Collaborate with sales team on opening job tickets
● Log, file, and complete post-project documents and proofs
● Direct clients via phone and email the correct department regarding the nature of
their project or business
● Assist walk-in traffic with order redemption, payment, and processing
● Maintain a high level of client satisfaction by providing an enjoyable experience and
build strong relationships
● Document client interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken
● Provide product and service information to clients, including updates on new features
and functionalities
● Follow and complete all client support strategies and initiatives
● Stay updated on company products, services, and policies to provide accurate and
current information to clients
● Identify and escalate priority issues to the appropriate teams

Qualifications:
● High school diploma or equivalent; a bachelor's degree is preferred
● Proven experience in a customer service or client support role
● Excellent communication skills, both written and verbal
● Strong problem-solving and critical-thinking abilities
● Ability to multitask and manage time effectively in a fast-paced environment
● Proficiency in using customer support software and CRM systems
● A positive, up-beat attitude, and a commitment to providing exceptional client service
● Ability to work with various teams across the organization
● Attention to detail and strong organizational skills
● Must successfully pass background check and drug screening
* Experience in the printing or sign industry is a plus

Benefits:
● Competitive wage
● Monthly bonus plan
● Opportunities for professional growth and development
● A fast-paced, collaborative, and open-door policy work environment
● Paid parking
● Paid time off and holiday pay
● In-depth training and support throughout the duration of employment