Warehouse CSR (Repack / GR clerks) - 2nd Shift

Warehouse Customer Service Representative

The Warehouse Customer Service Representative is a customer-facing role within the warehouse, responsible for handling customer inquiries, coordinating order fulfillment, and ensuring smooth logistics operations. This position bridges warehouse operations with customer service, ensuring accuracy, efficiency, and satisfaction. The WCSR has an in depth knowledge of customer products, procedures and processes. Warehouse CSR's will be assigned as GR Clerk, MRO Clerk, Expeditor, Repack Clerk, etc. and duties / tasks are subject to change.

The Warehouse Customer Service Representative performs the following tasks :

• Serve as the primary point of contact for customers regarding order status, shipments, and inventory availability.
• Process orders, track shipments, and coordinate with warehouse staff to ensure timely deliveries.
• Address and resolve customer concerns related to shipping errors, damages, or delays.
• Work closely with logistics, shipping, and inventory teams to maintain accurate records.
• Generate reports on order accuracy, shipping performance, and customer complaints.
• Ensure compliance with company policies, safety standards, and warehouse procedures.
• Utilize warehouse management systems (WMS) and customer relationship management (CRM) tools.
• Support continuous improvement efforts to enhance customer service and operational efficiency.
• Locating hot parts.
• Other duties as assigned

Knowledge, skills, and abilities required :

Education and / or experience :

High school diploma or general education degree (GED); three years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.

Certifications, licenses, registrations :

Language skills :

Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets.

Reasoning ability :

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day.

Work environment :

The performance of this position requires exposure to the warehouse areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and foot protection. The performance of this position may occasionally require exposure to areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.