Process Architect

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

This role is responsible for defining end-to-end processes and mapping them to customer experiences it supports. The role primarily also orchestrates the necessary meetings, workshops and ideation sessions to align all process stakeholders and ensure that each understands their role and contribution in delivering the end-to-end process and spearheads improvement efforts to ensure that desired customer experiences, customer success measures and process metrics are achieved and delivered.

Responsibilities / Outputs

• Process Governance

Steer Globe Process Community to select and plan for integration of any new standards and best practice methods

Develop process architecture standards to bring consistency to process solutions including but not limited to - Policy, Standards, Process, Roles and Accountability, Automation, Inter-process linkages, Control Objectives, Metrics / KPIs and Maturity guidelines

Uses VOC, VOE and VOP to support improvement initiatives and ensure experiences are being delivered to customers

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

About Us

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.

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