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Concierge

Concierge

The Grand at BataviaBatavia, NY, US
28 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

The Grand Rehabilitation and Nursing at Batavia is currently seeking a Concierge to join our team!

Job Title : Concierge

Position Type : Full-Time (Tues.-Sat. 10am-6pm)

Pay Range : $20 / hour-$21 / hour

About Us

At The Grand Healthcare System, we are committed to providing high-quality care in a welcoming and comfortable environment. Our beautiful residences, modern amenities, and compassionate staff make us a preferred destination for high-quality healthcare. We prioritize our residents' well-being and satisfaction, creating a unique and supportive environment for both staff and guests.

Position Overview

As the Concierge, you will play a pivotal role in ensuring a positive service experience for our residents, families, and visitors. Your main responsibilities will be coordinating guest hospitality services, creating a welcoming atmosphere, and maintaining a strong relationship with staff across all departments. The ideal candidate will excel in customer service, communication, and teamwork, and will be committed to exceeding expectations.

Key Responsibilities

Hospitality & Guest Services

  • Greet visitors and provide tours of the facility, ensuring they feel welcomed and informed.
  • Ensure room readiness process is complete and resident rooms are ready for new admissions.
  • Welcome new admissions with a personalized greeting and welcome gift.
  • Execute service-related activities to achieve customer satisfaction goals and improve resident experiences.
  • Conduct daily rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and ensuring satisfaction with care services.
  • Complete new admission, 24 and weekly evaluations for residents and share findings with leadership team.

Surveys & Feedback

  • Administer both 'Entry Surveys' and 'Exit Surveys' to residents to gather feedback and improve service quality.
  • Conduct resident satisfaction surveys monthly and share findings with QAPI committee.
  • Complete resident grievances and work with Social Work and Leadership team to ensure resolution.

    • Building Support

  • Assist with ordering / maintaining inventory needs for facility, including office and medical supplies.

    • Qualifications & Requirements

  • High School diploma or GED required.
  • Experience in service-oriented environment, including retail and hospitality, required.
  • Experience in a long-term care or healthcare setting is preferred.
  • Exceptional customer service, interpersonal, and phone skills.
  • Professional attitude with a willingness to accept new challenges.

    • We are an Equal Opportunity Employer – M / F / D / V.

    Follow Us :  See what we’ve been up to on Instagram : www.instagram.com / TheGrandHealthcare

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    Concierge • Batavia, NY, US