Contact Center Project Engineer

A company is looking for a Contact Center Project Engineer to design and deploy customer experience implementations.

Key Responsibilities

Designing, configuring, and deploying contact center and AI solutions in alignment with business requirements

Leading complex projects, managing risks, and ensuring solution quality through structured testing

Creating comprehensive documentation and serving as a technical liaison between customers and internal teams

Required Qualifications

Advanced knowledge of UCaaS / CCaaS and Virtual Agent technologies

Minimum of 8 years of project engineering experience with customer experience solutions

Knowledge of SIP Protocol, RESTful APIs, and cloud telephony integrations

Experience with CRM integrations such as Salesforce and Microsoft Dynamics

Understanding of compliance requirements for contact center environments