SUPERVISOR - PLAYERS CLUB

Job Description

Job Description

Overview

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24 / 7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service :

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY :

Responsible for assisting the Player’s Club Manager in implementing, coordinating, and managing all Club programs in accordance with company directives.

ESSENTIAL JOB FUNCTIONS :

May include but are not limited to :

• Duties will include enrolling members into the Rewards Club, embossing and issuing club cards, transporting supplies and forms and assisting club members with questions, redemptions and special requests
• Assist Player’s Club Manager with all Club activities including Club equipment ordering, installations and training.
• Responsible for assisting in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
• Ensure Club Reports and supplies are processed and maintained.
• Meet and greet players on the floor at special events and at promotions.
• Supervise the Player’s Club booth when other supervisors are unavailable.
• Must provide and promote the highest level of customer service and outstanding guest relations.
• Will handle Player’s Club promotions and redemptions as applicable.
• Responsible for the gift / cash / gift card inventory issued. Must perform balance transactions with guests; prepare paperwork, balance sheets and documents in accordance with our Standards and Procedures

(S&P's), and within guidelines of Internal Controls. Signs all documents legibly and in accordance with S&P's.

Qualifications

High School Diploma or G.E.D. Demonstrated customer service experience and / or training or combination of education and experience.

WORK ENVIRONMENT :

CLOSING :

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). An extremely qualified candidate has been identified to fill this position.