Talent.com
Service Manager
Service ManagerHerrmann Ultrasonics • Bartlett, IL, United States
Service Manager

Service Manager

Herrmann Ultrasonics • Bartlett, IL, United States
6 days ago
Job type
  • Full-time
Job description
We are Herrmann.

We are looking for people who share our vision and culture. Let us shape the future together! Because our employees are our greatest asset.

Herrmann Ultrasonics is hiring for a Service Manager!

Immerse yourself into the fascinating world of ultrasonic welding! Herrmann Ultrasonics develops and builds machines that join plastics, packaging materials, nonwovens and metals with ultrasonic vibrations. This technology is suitable in many industries, such as medical, electronics, food and automotive. With nearly 700 global employees, based in 4 Headquarters and 22 Tech Centers, we are represented in 20 countries worldwide.

Role Overview
As Service Manager, you will oversee a team of Service Engineers, ensuring high-quality technical support, customer satisfaction, and operational excellence. You will coordinate service activities, support continuous improvement initiatives, and ensure the team has the training and resources needed to succeed. This role requires a combination of leadership, technical expertise, and customer-focused problem-solving.

Key Responsibilities
  • Manage, schedule, and support the service team to deliver exceptional customer experiences.
  • Oversee all service-related cases, ensuring timely resolution and systematic troubleshooting.
  • Provide technical guidance and process support to customers via phone, email, onsite, and in-house visits.
  • Plan and document equipment commissioning, testing, and customer training.
  • Monitor service performance metrics, including response time, and resolution time.
  • Collaborate with other departments to implement process improvements and operational efficiencies.
  • Oversee installation, integration, and optimization of equipment, including training for customers and staff.
  • Train new employees on technical processes and service best practices.
  • Support continuous development and coaching of team members to enhance technical and customer service skills.
  • Lead service-related projects and ensure alignment with organizational goals.
Qualifications
  • Experience managing a technical service team, ideally in manufacturing, machinery, or industrial equipment.
  • Strong problem-solving skills and mechanical aptitude.
  • Excellent communication and customer service skills.
  • Ability to plan, organize, and prioritize tasks effectively.
  • Proficiency with MS Office and service management tools (experience with service platforms is a plus).
  • Technical background in mechanical, manufacturing, or industrial engineering preferred.

Financial Benefits

• 401(k)

• Paid holidays

• Paid vacation days

• Standardized bonus based on employee and company performance

Requirements

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related technical field required; additional certifications or technical training is a plus

• Proven ability to communicate clearly and professionally, both verbally and in writing

• Strong attention to detail with a focus on accuracy and quality

• Dependable, professional, and able to maintain composure in a fast-paced environment

• Excellent organizational and time-management skills with the ability to prioritize multiple tasks

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)

PM22
Create a job alert for this search

Service Manager • Bartlett, IL, United States

Similar jobs

Assistant Automotive Service Center Manager

J-VersWoodstock, Illinois, US
Full-time

Company & Benefits Information.Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.At Blain's Farm & Fleet we believe everyone d...Show more

 • Promoted • New!

Assistant Manager

Apartment Management ConsultantsAurora, IL, United States
Full-time +1

Apartment Management Consultants (AMC) is a leader in the property management industry.Our passion for helping people, creating authentic relationships, and common values has established a working ...Show more

 • Promoted

Assistant Manager

Culver's (Vincennes)Island Lake, IL, United States
Full-time

We welcome you to grow with our ever expanding team! Flexible scheduling, benefits, and paid time off are all things we ensure to have a happy work/life balance.Culver's and the Anichini Family are...Show more

 • Promoted

Store Manager

IHOPCrystal Lake, IL, United States
Full-time

The manager assists in supervising IHOP restaurant's employees.His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profit...Show more

 • Promoted

Assistant Service Center Manager

Valvoline Inc.Fox Lake, IL, United States
Full-time +1

Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people.We demonstrate that belief every day by living a safety culture that pro...Show more

 • Promoted

Manager of Truckload Sales & Operations - Remote

Global Source LogisticsElgin, IL, US
Remote
Full-time

Sorry, Visa / sponsorship not available.Manager of Truckload Sales and Operations Remote.Global Source Logistics (shipgsl.Truckload, LTL, OTR Expedited, and Bonded Freight.For 15 years, we've built...Show more

 • Promoted

Account Manager

Clayens US LLCCrystal Lake, IL, United States
Full-time

A World of Opportunities".Committed to an industry that combines innovation and responsibility, we embody our slogan on a daily basis: "A World of Opportunities".Trust, Reputation, Integrity and Ri...Show more

 • Promoted • New!

Shift Manager

Steak n ShakeAurora, IL, United States
Full-time

Shift Manager Steak 'n Shake Paying Up To $19.At Steak 'n Shake, we don't just compete on pay we lead the market.We are a Maximum Wage Employer, paying the highest hourly rates within 25 miles of o...Show more

 • Promoted

Service Manager

Herrmann UltrasonicsAlgonquin, IL, United States
Full-time

We are looking for people who share our vision and culture.Let us shape the future together! Because our employees are our greatest asset.Herrmann Ultrasonics is hiring for a Service Manager!.Immer...Show more

 • Promoted

Service Supervisor (Multisite)

Continental Properties incOswego, IL, United States
Full-time

Continental Properties is looking for a motivated and empowered.Springs at Oswego and Avanterra Wolf's Crossing residential communities in Oswego, IL.Our supervisors are instrumental in maintaining...Show more

 • Promoted

Service Professional

Hawx Pest ControlWarrenville, IL, United States
Full-time

Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry.Hawx serves a crucial public health function by using state-of-the-art equipment and environmen...Show more

 • Promoted

Restaurant Manager

Bonefish GrillAlgonquin, IL, United States
Full-time

Privacy policy can be found at paradox.Our founding belief at Bonefish Grill is that, if we take care of our people, Bonefish will take care of itself.This belief is the source of our actions, what...Show more

 • Promoted

Manager

Culvers RestaurantOswego, IL, United States
Full-time

Starting at $18 and up JOB SUMMARY Leads management team by providing guidance, direction, and opportunity to ensure that every guest who chooses Culver's leaves happy.Responsible for the operation...Show more

 • Promoted

Shift Manager

Wendy'sGeneva, IL, United States
Full-time

Shift managers play a vital role in our success as a business by assigning, directing, and following up on activities of Crew team members while also providing high quality service and food to our ...Show more

 • Promoted

Manager, IT Applications - Ambulatory & Healthy Planet

NorthShore University HealthSystemWarrenville, IL, United States
Full-time +1

The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position: Manager, IT Applications - Ambulatory & Healthy Planet.Hours: Monday-Frid...Show more

 • Promoted

Assistant Client Service Manager Remote

JIE USA Inc.Huntley, IL, United States
Remote
Full-time

Architectural and Structural Metal Manufacturing industry, as an Assistant Client Service Manager in a fully remote capacity.In this pivotal role, you will collaborate closely with our Client Servi...Show more

 • Promoted

Food Service Manager

Thorntons (Kentucky)McHenry, IL, United States
Full-time

The primary role of a Food Service Manager is to provide quality food and beverage products for our guests as.Manager will also be responsible to achieve sales, unit, and profit goals for the food ...Show more

 • Promoted

Shift Manager

Steak 'n ShakeBatavia, IL, United States
Full-time

Shift Manager - Steak 'n Shake - Paying up to $19.At Steak 'n Shake, we don't just compete on pay -.Maximum Wage Employer , paying the.Bitcoin Bonus Pay Earn an additional.Steak 'n Shake (on top of...Show more