Wire Processor II

Wire Processor II Grade 8

Position is responsible for various functions related to the processing of wire transactions including incoming, outgoing for both domestic and USD international wire transactions through the Federal Reserve Bank. Processing responsibilities include, create and / or verify, exception queues, OFAC and fraud monitoring processes through Fundtech's Payplus Connect system.

This position will assist with centralized faxed wires and department fraud review processes. Position will have direct contact with internal and external customers. Qualified candidate must be a team player, flexible and possess excellent customer service and data entry / computer skills. Willing to train candidate who meet these qualifications.

Essential duties and responsibilities include the following :

• Must be at work and on time each day they are scheduled to work.
• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Process incoming and outgoing domestic and USD international wire transfers through applicable bank systems daily in accordance with all wire transfer deadlines.
• Monitor and process incoming and outgoing wires from exception queues through to completion.
• Perform customer call back for potential fraudulent activity identified through monitoring processes established by the Bank or per customer request.
• Reconcile all wire activity processed through Fundtech Payplus Connect to the Federal Reserve Bank and correspondent general ledger account on a daily basis.
• Process service messages, drawdowns, returns and request for reversal transactions.
• Research and resolve inquires and exceptions as requested.
• Create advice notifications upon customer request.
• Update and maintain accurate reporting of department information.
• Provide support and address customer and associate inquiries / issues related to wire transfers.
• Provide education to center / department associates on wire transfer systems and procedures as needed.
• Provide documentation for certifications and reporting.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

This is an intermediate position. The associate must have a strong working knowledge in most Wire Department processes. Will back up other positions and perform other duties as required. Must have a minimum of 3 years experience in wire processing and / or other related areas of bank operations. Intermediate Wire and Wire Fraud Prevention training is required.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

To perform this job successfully, an individual should have knowledge of Navigator, Director Database software; Accuity Thompson's Global Banking Resource TGBR Internet software and Microsoft Suite, Paypluc Connect, Fedline Advantage Spreadsheet software.

Ability to work well under pressure in a fast paced environment

Strong attention to detail and organizational skills

Ability to prioritize and multi-task

Strong customer service and communication skills

Good written communication skills

Ability to work overtime to support the daily wire processing functions and assist during contingency situations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

The noise level in the work environment is usually moderate.

Salary Range : $20.00 To $22.12 Hourly

Exact compensation may vary based on skills, experience and / or education, and location. This position is also eligible for an annual bonus.