Client Partner

Client Partner Red River

Red River is seeking a resilient, data-driven, and operationally disciplined Client Partner to lead a portfolio of managed services accounts within the Property Management and Manufacturing verticals. Proven leader who thrives under scrutiny, takes full ownership of performance metrics, and drives strategic growth through vertical alignment, client retention and delivery excellence.

Ideal candidate will confidently navigate executive reviews, defend decisions with clarity and data, and adapt quickly with accountability. Emotional resilience, financial fluency, and deep vertical expertise are essential.

Key Responsibilities

Portfolio Leadership & Vertical Strategy

Own and grow a portfolio of SMB to enterprise-level accounts within Property Management and Manufacturing vertical.

Drive vertical strategy execution, aligning Red River's offerings to industry-specific needs.

Segment accounts strategicallyinvest in high-value clients, contain costs in transactional ones.

Client Success & Retention

Ensure long-term client satisfaction through proactive engagement, delivery governance, and operational excellence.

Lead onboarding and steady-state operations with a focus on measurable outcomes.

Financial Ownership & P&L Management

Full accountability for revenue, cost, and margin performance across the portfolio.

Identify and remediate anomalies (e.g., margin compression, billing errors, delivery inefficiencies).

Link CRM forecasts to P&L performance and escalate contract risks with urgency.

Drive cost-to-serve optimization, SLA adherence, and resource utilization.

Demonstrate familiarity with MSP economics costs-to-server, resource utilization, SLA penalties and gross margin levers.

Sales Partnership & Growth

Collaborate with sales to structure deals, price recurring revenue contracts, and identify upsell opportunities.

Influence pipeline development through vertical insights and client feedback.

Delivery Governance

Monitor delivery dashboards and ERP outputs to ensure operational hygiene.

Intervene directly when delivery inefficiencies threaten margin or client satisfaction.

Required Qualifications

5+ years of client-facing P&L ownership across multiple accounts, ideally in regulated or enterprise verticals.

Proven success managing portfolios between $2M$5M, with measurable impact on revenue growth and margin expansion.

Deep understanding of MSP economics, including cost-to-serve models, SLA penalties, and gross margin levers.

Executive presence with the ability to engage and influence C-suite stakeholders.

Strong command of forecasting tools, delivery metrics, and financial modeling.

Demonstrated ability to lead cross-functional teams and manage third-party service providers.

Preferred Qualifications

Experience in Property Management and / or Manufacturing industries.

Familiarity with ServiceNow and ITIL framework.

Exposure to deal structuring and pricing strategy in managed services.

Basic Qualifications :

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M / F / DISABLED / Vet

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE : This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.