Resident Experience Coordinator

ROLE SUMMARY:

The Resident Experience Coordinator creates a welcoming atmosphere, assists residents, and provides tours for new prospects. This role enhances the luxury apartment experience by applying RMS Companies' hospitality expertise to create a hotel-like experience for renters. The Resident Experience Coordinator reports to the Property Manager.

ROLE RESPONSIBILITIES:

• Act as a professional, enthusiastic, and courteous ambassador of the building and RMS brand
• Plan and host resident events
• Give tours of the building and units to prospective renters – both walk-ins and appointments
• Work in coordination with leasing administrators in Headquarters office to secure leases and fill vacancies
• Assist and welcome residents moving into the building
• Monitor the building for maintenance needs and communicate to Maintenance Staff
• Monitor inbound email, social, and telephone inquiries and respond in a timely manner with the requested information – track and organize all information
• Work with the back-office staff on any payment issues
• Organize mail & packages
• Monitor parking garage
• Enforce community rules
• Establish partnerships and engage the local community
• Handle ad-hoc tasks as needed

ROLE REQUIREMENTS

• Hospitality experience preferred
• Outgoing personality
• Positive energy and willingness to learn
• Training will be provided
• This is a full-time position, and candidates will be required to work weekend and varying shifts 9am-6pm and/or 3pm-11pm.