Call Support Intern

Job Details

Job Location

Headquater 754 Rt 18 - East Brunswick, NJ

Position Type

Internship

Education Level

Not Specified

Description

Reports To : Call Center Lead or Administrative Supervisor

Location : In-Person at PRAB Main Office (East Brunswick, NJ)

Type : Unpaid Internship | 15-30 hours / week (based on university program requirements) | Fall, Spring, or Summer Semester

Position Summary

The Call Support Intern serves as a vital frontline team member in PRAB's Call Center, supporting the organization's ability to respond promptly and professionally to high call volumes. Interns help answer live calls, log and return voicemails, and ensure callers are connected to appropriate departments. This role blends communication, customer service, and organizational skills in a bilingual environment and is ideal for students pursuing careers in human services, public health, nonprofit administration, or social work.

Internship Hours

15-30 hours / week, based on university program requirements and flexible across 2-4 days (between 9 : 00 am-5 : 00 pm). Full in-person availability required. Interns must commit to at least one full afternoon shift per week and are encouraged, when possible, to support Friday afternoon coverage.

Key Responsibilities

• Answer inbound calls with professionalism and care
• Use PRAB's call scripts and FAQ guides to respond to common inquiries
• Log voicemail messages into the Voicemail Log Tracker with accurate detail
• Return voicemails using PRAB's bilingual call-back scripts
• Identify and escalate urgent or sensitive calls to full-time staff or supervisors
• Refer general inquiries to the appropriate department or staff contact
• Provide consistent bilingual (English / Spanish) support
• Maintain a courteous and calm presence during high call volume periods
• Maintain client confidentiality and professionalism at all times
• Participate in bi-weekly supervision sessions and performance check-ins

Ideal Candidate

What You'll Gain