Technical Support Representative (Remote)Concentrix • Forest Home, AL, US

Technical Support Representative (Remote)

Concentrix • Forest Home, AL, US

2 days ago

Job type

Full-time

Remote

Job description

Overview

Technical Support Representative (Remote) works from home and interfaces with customers via inbound / outbound calls and / or the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.

What You Will Do In This Role

Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and / or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and / or MacOS, or comparable technology is preferred
Deliver expert customer experiences…with a smile.

Your Qualifications

1+ year of customer service experience

A high school diploma or GED

Strong focus on building customer relationships

Comfortable using and explaining technology

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking with strong problem solving skills

Eagerness to learn new technologies

Strong problem-solving skills with the ability to ask probing questions to come to a resolution

Strong computer navigation skills and PC knowledge

Availability to work during the Hours of Operation : 8am-11 : 30pm EST Monday-Sunday. Schedule may change every 3 months based on performance.

A desktop or laptop to complete PC and internet testing; a work computer will be provided

High speed internet (no wireless / hotspots or satellite) and a smartphone

Must reside in the United States and have a valid U.S. address for residence

What's In It For You

The base salary for this position is $17.31 / hr. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off and holidays, paid training days, and more. We accept applications for this position on an ongoing basis.

DailyPay enrollment option to access pay early

Paid training and performance-based incentives

Lucrative employee referral bonus opportunities

Programs supporting diversity, equity, inclusion, and community involvement

Work-from-home convenience

Details

Location : USA, OH, Work-at-Home

Employment type : Full-time

Physical & Mental Requirements : Regularly operate a computer, keyboard, telephone, headset, and other office equipment; work is generally sedentary

R1618510

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Technical Support Representative • Forest Home, AL, US

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