Customer Service Representative

Job Description

Job Description

Central Cooling & Heating - Customer Service Representative

Come join one of the fastest growing home services companies in the US!

Central Cooling & Heating (a Sila Services Company) is an industry leading residential HVAC contractor located in Woburn, MA. Our success has been driven by hiring motivated team member with a passion for helping others, and providing them with opportunities for growth and development. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team!

Come grow with us!

In exchange for your skillset and commitment, we offer :

• 401(k) with Company Match
• High-quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Tuition reimbursement
• Special deals / Discounts on a variety of services and entertainment
• Family & friends discounts on services
• Yearly Performance Reviews

Customer Service Rep

About Central Cooling & Heating

Central Cooling &Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.

The Dispatcher / Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following :

Daily scheduling of field service technicians

Direct interaction with customers in need of service

Answer in-bound calls

Make outbound calls to schedule service and solicit customers for future business

Dispatch technicians to jobs

Helping team members with side tasks

Maintain customer database

Provide  BEST IN CLASS  customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following :

1 - 5 years of customer service experience

Desire to achieve goals, both personal and professional

Hard work ethic and willingness to work OT when necessary

Strong team mentality

Experience in a customer service role where the phrase “customer first” was practiced daily

Experience with Service Titan system is a bonus

Salary : $22 - $26 per hour

Schedule : 8 hour shift

Day shift

Monday to Friday and 1 ½ day Saturday a month

Overtime

Weekend availability for on call once a month, must have wifi at home

Ability to commute / relocate :

Reliable commute to Woburn daily or planning to relocate before starting work (Required)

Experience :

Dispatching : 3 years (Preferred)

Service Coordinator : 3 years (Preferred)

HVAC Industry : 1 year (Preferred)

Work Location : In person

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.