Sales Order Administrator

Ultimate Staffing is hiring a Sales Order Administrator to join a global leader in the architectural products and hardware industr. We are seeking a Sales Order Administrator to support its Sales, Operations, and Customer Support teams. This role manages customer orders from initial quote through delivery and ensures smooth, accurate, and timely fulfillment.

Key Responsibilities

Order & Quote Processing

Process customer quotes and sales orders accurately and efficiently

Verify product availability and ensure sufficient stock to fulfill orders

Coordinate shipment from the appropriate warehouse or engage internal teams regarding sourcing when stock is insufficient

Release orders as needed to ensure timely fulfillment

Process customer payments when required

Ensure sales tax is applied correctly on all orders

Customer Service & Communication

Serve as the first point of contact for incoming phone calls

Respond to customer inquiries regarding order status, tracking, and delivery updates

De-escalate and professionally handle upset or dissatisfied customers

Provide clear and timely communication throughout the order lifecycle

Order Management & Issue Resolution

Follow up on orders and proactively address delays, discrepancies, or shipping issues

Coordinate with Warehouse, Production, Purchasing, Sales, and Projects teams to resolve order concerns

Communicate with freight carriers (Estes and UPS) regarding shipments, delays, and delivery issues

Assist with returns and exchanges

File shipping claims with carriers as needed

Cross-Functional Support

Act as a liaison between customers and internal teams to ensure smooth order flow

Support both Sales and Projects teams with order-related needs

Qualifications & Skills

Required

Minimum of 2 years of customer service experience

Strong verbal and written communication skills

Excellent organizational skills and attention to detail

Ability to manage multiple tasks in a fast-paced environment

Preferred

Bilingual : Spanish (preferred)

Experience using Microsoft Teams & Outlook for internal communication

Experience working in Dynamics 365 Finance & Operations (or similar ERP system)

Experience using Avalara or other sales tax compliance software

Experience working closely with Production, Purchasing, Warehouse, Sales, and Project teams

Background in order management, logistics, or supply chain support

email : for more details.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.