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Valet Attendant

Valet Attendant

Diverse Concepts, LLCGatlinburg, Tennessee, United States, 37738
16 days ago
Job type
  • Full-time
Job description

POSITION SUMMARY :

Primarily responsible to greet and welcome all guests to the hotel, assist guests with their luggage and assist with parking / retrieving guests vehicles. Ensure that the highest standards of hospitality are demonstrated at all times.

DUTIES AND RESPONSIBILITIES :

  • Welcome guests in a genuinely warm and courteous manner.
  • Assist guests by unloading and loading luggage from their vehicle.
  • Transport guest vehicles safely while documenting each pickup and drop off thoroughly.
  • Assist guests by unloading and loading luggage from their rooms.
  • If rooms are not available, label and store guest luggage in valet closet.
  • Check the daily arrival list for VIP's, group arrivals or guests with special needs.
  • Observes the “10-5” rule when guests are present.
  • To be present in the lobby or out front to be ready to assist guests and visitors when requested.
  • Deliver faxes, messages, packages and flowers to guests' rooms and other offices.
  • Provide items on loan to guest and collect the items back from guest before departure.
  • Ensure efficient delivery and collection of group luggage.
  • Follow all hotel safety policies, procedures and brand standards.
  • Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
  • Keep bell hallway clean and organized at all times.
  • Work to exceed guest expectations every time.
  • Report maintenance issues observed in parking lots and front of hotel.
  • Open hotel main doors and assist guests / visitors entering and leaving the property.
  • Assist guests with opening / closing vehicle doors.
  • Able to provide guests with information regarding property facilities, amenities, services, hours of operation.
  • Give fond farewell to all guests who are departing as per hotel standard.
  • Review shift logs / daily memo books and document any relevant details or information in logbook.
  • Perform any other tasks as assigned by management.

PREREQUISITES :

  • Must have valid driver license, with clean driving record.
  • An ability to drive a standard transmission a plus.
  • Able to stand, walk or run for 8 hours, lift to 50 pounds and work outdoors for long periods in inclement weather including rain, snow, sleet, wind and heat.
  • Must be willing to work days, nights, holidays and weekends.
  • Must be knowledgeable of the property and surrounding areas, for guest requests
  • Friendly, outgoing personality and professional appearance required.
  • Strong verbal communication skills required with an understanding and ability to work in a multi-cultural environment.
  • Must be able to work at a high volume and handle stress in a positive way.
  • Must be able to assist guests with complaints.
  • Ability to work independently with little or no supervision.

    • PI150ce44ec705-30511-38690834

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    Valet Attendant • Gatlinburg, Tennessee, United States, 37738