Technical Service Administrator
Iridex CorporationMountain View, CA, US2 days ago
Job type
- Full-time
Job descriptionProcesses and Procedures Assist Supervisor with maintaining and implementing training documents and work instructions for both Customer Service and FSE training Coordinate training logistics for in-house training for new-hires and distributors on PASCAL product line Process parts orders / RMA’s for service calls, as well as international rep orders Retrieve tested parts to book and close RMA in CRM Complete inventory movement in ERP and return inventory to stockroom Support the Supervisor with service call, RMA, sales order, and warranty compensation activity Processes invoices and credit card payments Other duties / projects as assigned by Supervisor AS in Business Administration or equivalent 5+ years of administrative or operations support experience, ideally service-oriented Familiar with Lasers or Medical Laser products a plus Ability to multi-task, prioritize, and work in a fast-paced environment Excellent communication skills (written and verbal) Conflict-resolution skills Familiar with Windows based ERP system a plus Positive attitude and a team player Department : PASCAL Technical Service Reports to : PASCAL Technical Service Supervisor FLSA Status : Non-Exempt Hourly Rate : $27 - $31 (DoE) Work Location : 100% onsite in Mountain View, CA
Job Description
Job Description
PURPOSE OF JOB :
Provide support to the service department by coordinating activities to ensure that complaints and service activities progress smoothly.
MAJOR DUTIES AND RESPONSIBILITIES :
- Handle all PASCAL related incoming service calls, emails and customer inquiries for action items
- Work with QA to address open complaints from customers, field service engineers, or sales reps
- Assist Supervisor to Schedule / dispatch field service engineers for service calls
- Train New Customer Service team members
Work Instructions for both ERP and CRM systems
Receive in RMA and assign to technician in CRM and move to test bay
Assist in preparing part orders and shipping documents, tracking deliveries, and updating customer records.
QUALIFICATIONS
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Service Administrator • Mountain View, CA, US