Associate I, Carrier Solutions - Life Insurance

Associate I, Carrier Solutions - Life Insurance

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values : be bold, team up, deliver value and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.

Are you a life insurance professional looking to leverage your industry expertise in a dynamic, client-focused environment? Join our Carrier Solutions team, where your deep knowledge of life insurance products and practices will directly support customers, sales representatives, and internal partners in delivering best-in-class service and solutions.

As an Associate I, Carrier Solutions Life Insurance, you will serve as a dedicated resource for life insurance contract servicing. Your role will focus on providing high-quality, personalized support to our clients and field representatives by resolving complex servicing issues and managing a wide range of contract-related transactions. You'll apply your comprehensive life insurance knowledge to guide customers through policy transactions, assist with inquiries, and ensure accuracy and compliance across service delivery.

This position is ideal for an experienced professional who values operational excellence, enjoys collaborating across teams, and thrives on creating positive client experiences.

What You'll Do :

• Deliver Expert Support : Handle inbound and outbound calls, providing detailed, expert-level support on life insurance contracts, transactions, and inquiries.
• Service with Precision : Process contract-level service requests including applications, billing, policy changes, claims, and moreensuring accuracy and compliance.
• Issue Resolution : Research and analyze complex account or transaction issues to deliver prompt and effective resolutions for clients and sales representatives.
• Client Relationships : Build trust with clients by serving as a go-to expert and consistent support partner for life insurance servicing.
• Cross-Functional Collaboration : Work closely with internal teams to ensure service consistency and share insights that enhance process efficiency and customer satisfaction.
• Maintain Regulatory Excellence : Apply your working knowledge of industry regulations, policies, and products to ensure service meets compliance standards.
• Develop Product Expertise : Stay current on life insurance product features, contract rules, and operational procedures.

What You'll Need :

What's In It For You?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health / dental insurance, parental leave, 401(k), incentive / bonus opportunity, tuition reimbursement, and so much more. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done.

Notice for California residents : Information about how we collect and use your personal information can be found here.

How To Apply :

1.) Apply by completing the online application on the careers section of our website.

2.) All offers of employment at Zinnia are contingent upon the successful completion of an extensive pre-employment background investigation. This process includes verification of the highest level of education completed, review of the past seven years of employment history (including start and end dates), a 10-year criminal background check, and an employer credit check.