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IT Technology Support Analyst

IT Technology Support Analyst

SUNY Onondaga Community CollegeSyracuse, NY, US
9 days ago
Job type
  • Full-time
Job description

IT Technology Support Analyst

About Onondaga Community College :

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized - but encouraged - to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.

Job Description : BROAD FUNCTION

The IT Technology Support Analyst provides general hardware, software and printer technical support; formulates internal team processes and procedures; facilitates and performs work order requests; and responds to customer support via face-to-face and through various technological methods. This position is responsible for implementing state of the industry operational efficiencies and effective project management and customer support.

MAJOR RESPONSIBILITIES

  • Provide IT support to the College's broad community, working directly within the IT Services team.
  • Responsibilities include technical analysis, troubleshooting, end-user assistance, project coordination, and implementing process improvements.
  • This position provides technical support and administration to the following areas :
  • Standardized PCs, laptops and printers
  • Mobile devices / wireless network connectivity
  • Standardized software applications and operating systems
  • Standardized computing image development
  • Configuration management systems
  • Directory services
  • General departmental data systems
  • General departmental software systems
  • Departmental CRM systems
  • Effectively serves as a project lead for specific IT projects and implementation plans.
  • Conducts thorough and extensive research focused on the development of future IT projects in support of IT departmental goals and objectives.
  • Conducts proper and professional management practices being mindful of appropriate business principles.
  • Stays current with general technology trends and emerging technology as required by the college and department.

Requirements :

MINIMUM QUALIFICATIONS

  • Bachelor's degree in Information Technology or a related field from a regionally accredited college, university or foreign equivalent, plus a minimum of three (3) years of related work experience; or an equivalent combination of education and experience.

    • PREFERRED QUALIFICATIONS

  • Experience with Microsoft Configuration Manager and Microsoft Intune
  • Proficiency in Microsoft 365 administration and support
  • Background in Group Policy creation and implementation
  • Experience supporting macOS devices and administration via JAMF
  • Familiarity with Advanced Threat Protection solutions
  • Industry certifications such as :
  • CompTIA A+
  • Microsoft Certifications (e.g., MCSA, MCSE, or equivalent)
  • Help Desk Institute (HDI) certifications

    • KNOWLEDGE, SKILLS AND ABILITIES

    Proficient technical knowledge related to PC hardware / software, printer hardware, and supporting administrative systems

  • Ability to develop new and innovative processes in support of continuous improvement
  • Strong oral and written communications skills
  • Proven ability to successfully operate within a customer service framework
  • Proven ability to successfully complete multiple projects within scope, budget and schedule.
  • Experience with operational change and problem management procedures
  • Knowledge and experience in project management principles and practice
  • Ability to work in and embrace a team-focused environment
  • Excellent interpersonal and customer service skills
  • Flexibility to adapt and thrive in a progressive and changing work environment

    • Additional Information :

  • Salary range is : $44,000 - $55,000, commensurate with credentials and relevant experience.
  • Onondaga Community College offers a generous and competitive benefits package including :
  • New York State Local Retirement System (pension) or an Optional Retirement Plan (401a).
  • Excellent health, dental, and vision insurance plans (qualifying domestic partner included).
  • Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

    • Application Instructions :

  • To be considered, please submit a resume and cover letter at time of application.
  • The three (3) references listed on the application must be professional references, one of which must be a current or former supervisor. Finalists will be contacted prior to references being checked.
  • Offers are contingent upon the completion of a background check, and official transcripts are required upon hire.

    • Please contact hr@sunyocc.edu if you have questions

    To apply, visit  https : / / apptrkr.com / 6595004

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