Assistant General Manager Camp Hill

Benefits :

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Hand & Stone Massage and Facial Spa Camp Hill located at 3624 Capital City Mall Dr Camp Hill PA 17011 is searching for a dynamic Spa Leader! The ideal candidate has 13 years of leadership experience is a self-starter and excels in driving sales while fostering a positive team environment. As an Assistant General Manager you will begin your career with a strong focus on front desk operations client experience and sales performance. This role is designed to prepare you for future management opportunities with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth role availability and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success wed love to hear from you!

What Sets Us Apart

FGG Spa LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa currently operating 60 locations across 8 states. No matter how big we get the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training and opportunities to grow into a successful spa leader.

Compensation Package : We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate uncapped commissions and a lucrative bonus structure our AGMs earn an average annual compensation up to $45000 depending on performance.

As an Assistant General Manager you will

• Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to : Membership Conversion Booking Efficiency Call Conversion and Gift Card Sales
• Successfully lead the front desk team to exceed all sales and performance goals
• Provide an exceptional experience to all guests and valued members as measured by our Service Level Standard scores
• Oversee and manage daily operations of the front desk
• Assist General Manager in managing the daily operations of the business
• Train monitor and coach teams including in-the-moment coaching
• Assist in recruiting onboarding and training all new hires at the front desk
• Maintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancements
• Passionately promote sales promotions and events
• Uphold spa cleanliness standards
• Perform administrative functions in conjunction with the General Manager including sales reporting register operations cash handling etc.

The AGM has a varied schedule including weekend daytime evening and holiday hourly schedules and flexible availability is preferred.

Role Requirements

• Passion for people and providing excellent service
• Ability to work flexible hours including nights weekends and some holidays
• Ability to occasionally travel for training conferences or other business-related activities
• Excellent verbal and written communication skills
• A fast learner with a positive attitude
• Computer proficiency including MS Office and Google Docs / Sheets; knowledge of Zenoti or similar appointment systems is a plus
• A strong team player with the ability to work independently
• Exceptional organizational skills including attention to detail and multitasking
• Critical thinking skills including customer conflict resolution

We cant wait to meet you!

Compensation : $17.00 - $21.00 per hour

At Hand and Stone Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists Estheticians Spa Managers and Spa Associatesat all stages of their careers. Full Time Part Timewe can provide the perfect fit with FLEXIBLE schedules.

Hand & Stones focus is on creating an experience that exceeds our guests expectations. We treat every guest & employee with respect. We know if you have happy employees you will have happy clients. Become part of the team and youll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination benefits compensation day to day activities and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Required Experience :

Director

Key Skills

Restaurant Experience,Hospitality Experience,Assistant Manager Experience,Management Experience,Accounting,Conflict Management,Computer Literacy,Hotel Management,Leadership Experience,P&L Management,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 17 - 21