Supervisor of Patient Accounts Billing - Brooklyn

Supervisor of Patient Accounts Billing - Brooklyn

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is a large federally qualified health center network in New York State and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary : We have an exciting opportunity to join our team as a Supervisor of Patient Accounts Billing - Brooklyn. In this role, the successful candidate The Financial Counseling Supervisor is responsible overseeing daily operations to ensure accurate, timely, and customer-centered services related to patient financial support. The role ensures operational efficiency, regulatory compliance, and effective team performance while helping patients access available financial assistance and coverage options.

Job Responsibilities :

• Organizational Awareness Goals, Mission Strategic Thinking Utilizes NYU Langone Health and Financial Counseling standards, policies, and procedures to facilitate decisions for areas of responsibility. Understands and coordinates efforts to achieve annual departmental goals and objectives. Ensures goals, ongoing achievements, and improvement plans are understood by staff. Ensures consistent compliance with organizational, departmental, and external policies, procedures, and standards.
• Operations Oversight Coordinates the daily workflow and operations of Patient Financial Services. Supervises staff in all phases of Patient Financial Services billing and follow up. Conducts routine audits of registration and admission records to ensure accuracy and completeness of patient demographic and insurance information. Monitors staff performance for timely billing and follow up to ensure reduction of accounts receivable. Supervises staff performance, including productivity, quality assurance, and adherence to hospital standards. Maintains accurate records for productivity metrics, staff schedules, and timekeeping. Obtains feedback from employees to ensure assignments are understood and allows for individual initiative. Monitors assigned staff to ensure expected outcomes are met in a safe, timely, and effective manner. Serves as a resource to staff on issues of financial counseling; facilitates guidelines and regulatory requirements. Escalates accounts as needed to leadership.
• Patient Financial Services Oversees the assessment of patients seeking financial services, including Medicaid eligibility, NY State of Health Marketplace plans, internal Financial Assistance programs or Charty Care. Ensures proper screening and referral procedures are followed and accurate documentation is completed to support patient enrollment in coverage programs. Supervises insurance verification and pre-authorization processes to ensure accurate and complete information is obtained to support timely and compliant billing. Oversees claim submission and follow-up on open accounts; troubleshoots billing issues and ensures timely resolution to support revenue cycle integrity. Collaborates with Financial Counselors and other patient access departments to ensure patients are informed of and assisted with financial aid resources. Coordinates responses to internal and external audits, ensuring timely and accurate submission of requested documentation and resolution of findings.
• Compliance and Regulations Conducts quality audits and evaluates trends to improve efficiency and effectiveness of departmental processes. Identifies operational issues and participates in root cause analysis to support continuous improvement initiatives. Ensures compliance with internal standards, federal and state regulations, HIPAA, and organizational policies. Performs data analysis and root cause investigations to identify trends and propose corrective actions for performance improvement.
• Staff Supervision and Development Provides onboarding, training, and ongoing education to Financial Counseling staff on hospital systems, departmental policies, and procedures. Implements workflows, plans, staff responsibilities, and schedules on site coverage. Monitors staff attendance and addresses scheduling to ensure adequate coverage for operational needs. Conducts regular staff performance reviews, provides guidance and feedback, and documents performance improvement plans when needed. Interviews prospective employees and recommends staff hiring and promotions. Ensures all newly hired staff are provided with appropriate training. Trains, evaluates, and documents staff performance. Develops and maintains training plans, documentation, and onboarding protocols for Financial Counseling staff and supports training needs across related departments. Attends all departmental in-services and staff meetings. Ensures staff complies with required in-services and organizational competencies.
• Performance Evaluation Conducts performance reviews in accordance with personnel and departmental guidelines and procedures. Uses key performance indicators to manage operations and continuous performance improvement efforts. Prepares and assigns preparation of reports for area of responsibility. Offers staff timely and effective guidance for improving efficiency, accuracy, customer service, and related aspects of performance. Initiates progressive discipline under the guidance of the manager and department leadership, in coordination as needed with Human Resources / Employee Relations. Approaches the performance review process constructively and conducts it in accordance with personnel and departmental guidelines and procedures.
• Judgment, Decision Making, Knowledge Demonstrates effective critical thinking, independent problem solving, and decision making skills. Makes timely and thoughtful decisions based on substantial data. Maintains current knowledge of financial counseling processes, systems, and regulatory issues.
• Collaboration and Communication Ensures and advocates excellence in customer service values. Promotes respectful and patient-centered service; intervenes in escalated issues to ensure equitable resolution and service recovery. Provides ongoing staff support and education to promote customer service skills. Ensures and monitors that all staff demonstrate excellent customer service when assisting patients, physicians, visitors, and hospital staff. Acts as a liaison between Financial Counseling and other departments including Social Work, Case Management, Admitting, Patient Accounts, Revenue Cycle. Communicates with Financial Control and Credit and Collections to ensure proper posting of payments and patient billing. Communicates and works with physicians, physician office personnel, associates, service line leadership, and others in order to expedite optimal processes and outcomes. Provides leadership through effective communication guidance, feedback, and delegation. Recognizes and acknowledges excellent performance. Encourages and motivates staff in continuous performance improvement efforts and excellence. Meets with staff of other departments as needed to promote improvements in communication and teamwork. Communicates issues, initiatives, and trends that require administrative action to department leadership. Promotes a strong productive team environment; is a role model; creates a team climate characterized by honesty, trust, and open communication.
• Additional Responsibilities Oversees financial counseling services for patients transitioning from the Family Health Center to hospital care. Supports Medicaid enrollment initiatives, including programs for special patient populations. Ensures patients are prepared for hospital-level financial assistance review and approval.

Minimum Qualifications : To qualify you must have a Bachelor's Degree with 2-4 years of equivalent healthcare experience, or equivalent length of education and experience. Excellent communication (both oral and written), interpersonal, and organizational skills. Ability to work independently, interact with, and maintain functional relationships with personnel at all levels within and outside of the organization. Intermediate computer skills including Microsoft Office (Word, Access, Excel, Outlook).

Preferred Qualifications : Supervisory or Lead experience within Financial Counseling or other relevant department of the Revenue Cycle. College degree or coursework. Can use imaging, reporting, spreadsheet, and similar programs to collect, review, and interpret data as needed for department operations. Understands, can interpret, and effectively use basic medical terminology.

Qualified candidates must be able to effectively communicate with all levels of the organization. Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program, and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being : physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 - $65,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses / incentive, differential pay or other forms of compensation or benefits.