Employee Satisfaction People Advisor

Job Description

Job Summary :

Our client is seeking a Employee Satisfaction People Advisor to join their team! This position is located in Indianapolis, Indiana.

Duties :

• Provide superior customer service to employees and managers of the company via our customer portal, and other social channels
• Support our knowledge base
• Close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service
• Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data
• Follow through to ensure all assigned cases are resolved and closed timely and appropriately
• Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries
• Maintain appropriate level of process, program, and policy knowledge in order to assist employees
• Identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and / or manager’s experience
• Assist with user acceptance testing for system enhancements
• Process corrections or transactions not handled through employee or manager self service in Workday

Desired Skills / Experience :

Benefits :

The approximate pay range for this position is between $13.19 and $18.84 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.