AI Solutions Strategist

About Traversal

Traversal is the AI Site Reliability Engineer (SRE) for the enterprise—already trusted by some of the largest companies in the world to troubleshoot, remediate, and even prevent the most complex production incidents. Our mission is to free engineers from endless firefighting and enable them to focus on creative, high-impact work.

Our roots remain deeply embedded in AI research, and we're channeling that scientific rigor and creativity into building the premier AI agent lab for the enterprise. Hence, what we're proudest of is assembling the most talented yet nicest group of individuals, including researchers from MIT, Harvard, and Berkeley, to world-class engineers from industry : Citadel Securities, Cockroach Labs, Datadog, DE Shaw, ServiceNow, Glean, Perplexity, Pinecone, and more, to take on one of the hardest problems for AI to solve. Without the entire team, none of this would be possible.

The Role

As Traversal's founding AI Solutions Strategist, you'll help define how we engage with prospective customers, guide them from initial technical discovery through successful deployment. This is a foundational, customer-facing role at the intersection of technical depth and relationship building.

You'll collaborate with product and engineering to translate customer needs into compelling, customized pilot deployments that achieve high value for customers. You'll work closely with our CEO, CTO, GTM and Product teams to help scale founder-led sales into a repeatable process. You'll act as the technical voice in conversations with prospects, create resources to support go-to-market efforts, and relay insights back to the team to shape roadmap priorities.

If you thrive in high-ownership, high-velocity environments—and are excited to help define how AI-native infrastructure products are introduced and adopted we'd love to meet you.

Responsibilities

• Drive technical discovery and demo conversations with engineering teams evaluating Traversal.
• Translate complex infrastructure problems into tailored, high-impact pilot evaluations.
• Build and maintain demo environments, technical guides, and internal tooling to support our sales process.
• Partner with product and engineering to scope integrations, relay customer feedback, and influence roadmap direction.
• Support onboarding and implementation efforts for new customers, ensuring early wins and long-term adoption.
• Stay current on observability trends, SRE workflows, and the broader AI infrastructure ecosystem.

Requirements

Nice to Have

Compensation

We offer competitive compensation, startup equity, health insurance, and additional benefits. The U.S. base salary range for this full-time, in-person role in New York is $150,000–$300,000 OTE, plus equity and benefits. Our salary ranges are based on location, level, and role. Individual compensation is determined by experience, skills, and job-related knowledge.

Why You Should Join Us

We'll make sure you're fully supported with health insurance, a great tech setup, flexible time off, and plenty of in-office snacks. We offer competitive salary and equity packages, and take thoughtful consideration with every hire on our small, high-impact team.

Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park. We have a collaborative, hard-working culture and are energized by building the future of AI-powered software maintenance.

Working here means owning meaningful parts of the product, having the flexibility to move fast, and learning constantly. This is a place to grow your career, make a real impact, and help define a new category of infrastructure software.

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