Patient Access Assistant I - Ephrata Full Time - Days

Job Posting

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties : Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.

Shift : Full Time, Days, Monday- Friday 9 : 30-6pm Every 4th Saturday 7am-12pm

Duties and Responsibilities

Essential Functions :

• Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification / preauthorization, as applicable.
• Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.
• Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Makes bed assignments based on patient preference, condition and diagnosis.
• Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.
• Reconciles daily cash and verifies account balances.
• Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments.
• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits.
• Maintains the insurance master file and updates as necessary.
• Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.
• Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients' personal devices.
• Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.
• Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.

Common Expectations :

Qualifications :

Minimum Education : High School Diploma or GED High School or G.E.D Required

Work Experience : Less than 1 year 3 - 6 months Required

Courses and Training : 6-8 week in-house registration procedures and medical terminology courses Upon Hire Required

Knowledge, Skills, and Abilities : Excellent communication and interpersonal skills

Benefits Offered :

Quality of Life :

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch - farm-to-table and beyond. Conveniently located in Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population : 535,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.