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Collection Specialist

Collection Specialist

Government JobsBurlington, NC, US
10 days ago
Job type
  • Full-time
Job description

Collections Specialist

Do your skills include a solid work ethic, integrity, attention to detail, and a positive attitude? The City of Burlington is looking for a Collections Specialist. The Collections division collects all revenues from taxes, water and sewer utility billing and solid waste fees, street assessments, and vacant lot and demolition fees, parking fees and parking tickets payments and prepares all required notices. An employee in this class is responsible for collecting real estate taxes, personal property taxes, assessments, water bills, parking tickets, false alarm fees, garnishments, debt set offs and business license. Work is performed under the direction of the Revenue Collection Supervisor. This classification is considered non-exempt in compliance with the Fair Labor Standards Act (FLSA).

Examples of Duties

  • Payment Management : Efficiently process and oversee payments with precision.
  • Mail Coordination : Organize and distribute correspondence to keep operations running smoothly.
  • Customer Engagement : Provide exceptional service and build strong relationships with customers.
  • Call Handling : Address inquiries and resolve issues with professionalism and care.
  • Licensing & Permits : Assist with applications and ensure compliance with regulations.
  • Invoice & Collections Oversight : Monitor billing and manage collections to maintain financial accuracy.
  • General Support : Offer comprehensive administrative assistance to support team success.

Qualifications

Communication & Customer Interaction :

  • Exhibit strong verbal and written communication skills, employing appropriate de-escalation techniques when needed.

    • Knowledge & Expertise :

  • Possess general knowledge of City codes, laws, regulations, and policies related to licensing, billing, collections, and customer service.
  • Demonstrate considerable expertise in account and statistical recordkeeping principles, methods, and practices.

    • Representation & Collaboration :

  • Effectively represent the City's billing, collection, and customer service functions when engaging with individuals, organizations, and government agencies as delegated.

    • Minimum Requirements :

  • High School Diploma or GED Equivalency with specialized training in finance or accounting or any other field, and 6 months of work experience in collections or customer service work, or an equivalent combination of education and experience.

    • Supplemental Information

    Physical Requirements and Working Conditions :

  • Work in this class is described as being sedentary and seldom requires much physical exertion to complete tasks.
  • Work typically involves the ability to physically perform the basic life operational functions of reaching, fingering, grasping, feeling, talking, hearing and repetitive motions.
  • Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, etc.
  • Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading.
  • Working conditions include inside environmental conditions.

    • FLSA Status : Non-Exempt Inclement Weather Classification : Non-Essential

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    Collection Specialist • Burlington, NC, US