Element San Jose Airport - Director Front Office

Element San Jose Airport – Director Front Office

Base pay range : $68,000 – $73,000 per year.

Location : San Jose, CA

Responsibilities

• Direct and administer all Guest Services operations, including guest service and registration (check-in / check-out), room inventory, guest service standards, cost controls, profitability, brand marketing initiatives, systems use, budgeting, and forecasting.
• Implement and enforce departmental policies, procedures, and performance standards.
• Monitor associate performance, provide supervision, professional development, scheduling, counsel, evaluations, and recognition.
• Assess service and satisfaction trends, address issues, and implement improvements.
• Initiate and implement marketing and upselling techniques to maximize occupancy and revenue.
• Ensure associates have current knowledge of hotel products, services, and events.
• Run daily reports, analyze data, and make data‑driven decisions.
• Resolve guest issues to ensure satisfaction.
• Recruit, interview, and train associates.
• Participate in the Property Manager on Duty program.
• Be certified to respond to emergencies and maintain emergency response equipment.
• Complete tasks and projects as assigned.

Qualifications

Benefits

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