.Net Production Support

Job Title : .Net Production Support

Job Location : Erlanger, KY

Job Type : Contract

Job Description :

Candidate should have experience in .NET SQL console applications, exposure of working in data related projects.

Should have Production Support experience.

Able to fix low to complex defects and resolve performance problems.

Updates and enriches the knowledge error database KEDB Resolves functional technical tickets based on existing knowledge base

Performs root cause analysis for complex issues and implements resolution in a timely manner

Has ability to analyze legacy applications and creates technical design document for application rationalization.

Coordinates with product vendors for any defect in the product.

Performs patch upgrades or installations for new releases should provide on call support for ensuring business continuity during out of office hours if needed.

Independently performs application support and maintenance for a particular area or function.

Ensures compliance with customer internal ITIL processes and policies in day today activities and addresses compliance gaps systemically across the entire set of in scope applications.

Effective communication and ability to work with cross functional teams