Dairy Clerk

Dairy Clerk

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description :

General Function : Responsible for rotating and replenishing merchandise and ensuring highest quality standards are met. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism.

Reporting Relations : Accountable and reports to District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Dairy Department Manager. Positions that report to you : None.

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Unloads trucks and places product in appropriate storage area.
• Faces merchandise.
• Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
• Builds end caps display and fills through the week as necessary.
• Orders product and supply that is requested by department manager.
• Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience : Less than high school or equivalent experience and six months or less of similar or related experience.

Physical Requirements :

Working Conditions : This position is exposed to noise and temperature extremes continuously, dirt and dampness frequently, and occasionally exposed to equipment movement hazards. This is a fast paced work environment.

Equipment Used to Perform Job : Box cutter, two wheeler, ice cream carts, milk dollies, cash register, intercom, calculator, pallet jack, RPM.

Contacts : Has daily contact with suppliers / vendors and customers. Confidentiality : None.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.